We bought a 2017 Chevy Volt after almost a year of communication with your salesman, Brett Banaszewski. He was very patient with us and we let several opportunities pass us by before we made our purchase. He was clear and accurate about all the characteristics of our used car and the various warranties, etc. He went out of his way to help us find a hard copy of the Owner's Manual. He also volunteered to ask your mechanics for a recommendation for a Duluth Chevy dealer to service our car, since our local Ashland dealer has no one certified to work on hybrid plug-ins. Good work helping us move into the new car future which we should all be considering with the dire freight train of climate change barreling down upon us. Keep buying and pushing those electric cars. We now have solar panels and are working for public charging stations in our area. Had a hard time not jumping right into a Chevy Bolt or Nissan Leaf, but coming from deep rural we felt it was still prudent to buy a hybrid. Thank you. You and Brett can count on our recommendation to others. Linda Jorgenson and Jack Gunderson
My wife and I enjoyed working with John Mulligan. He was very friendly and professional. He answered all of our questions and assisted us with knowing how to operate our car. It was a wonderful experience and we are truly satisfied with our purchased.
Sears and Nick were extremely professional and a pleasure to work with as I narrowed down my search for the right vehicle. Everything was smooth and seamless and I highly recommend them to anyone willing to buy a vehicle from a distance.
Although we didn???t make a deal on the car I was looking at, Brian was knowledgeable, and not the pushy type, but very helpful. I believe he was honest about what he could offer me for my trade, and had a fair price on the car I was looking at. I take a lot of the blame for being to attached to my corvette. I would most defiantly give them another try ,if I saw another car I liked.
My husband and I went to many dealerships to find my new car and came back to Sears. Sarah was so easy to talk with, helped us figure out what would work best for our wants and needs and made us feel so comfortable! Thank you Sarah for the great buying experience. Sears goes above and beyond during the buying process, great dealership!
Best example of american courtesy and german engineering
by Harald55 from DealerRater.com
November 27, 2018
We are in the process of buying a 2018 G class. Best service from the beginning. Endre shows outstanding knowledge and is extremely helpful. Jennifer , what for a great experience to work with you the numbers. This is our second Mercedes with Sears ,and we are coming back.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
In 28 years of buying cars, this was the best sales experience I have ever had. Greg "the Mercedes man" Clark was extremely professional and courteous. He always returned calls promptly. Always answered emails. He even gave me a courtesy pickup from the airport and brought me to an immaculate showroom that looked like something out of a Pebble Beach Concourse. Beautiful machines. He and I negotiated terms on a used Tesla and I cannot be happier.
Then I was introduced to Geneva Eilertson who is one of the Finance Associates. She meticulously went thru the numbers and everything was transparent. There was a slight glitch in a computer program that Jenna, the Finance manager, remedied as well. Those two individuals are fantastic. No hard sales pitch. Very courteous explaining any options that I might like to be added to the car. They also discussed how nice it is to work for the Feldmann family dealership. You can tell they really enjoyed their work there.
Overall, I cannot say enough about the experience. As a 26 year Air Force Pilot as well as a pilot for a major airline, attention to detail, punctuality, and professionalism rank high on my list. They knocked them all out of the park. Thank you. You set the standard for all dealerships ! ...(and I hope to do business again some day on an AMG Merc!) well,...I can dream.:-))
i have been getting my vehicle seviced at Feldmann Imports for approximately 10 years. Service used to be excellant. Recently for the last two to three visits and at present I'm experiencing as if being ignored. left messages in their voice mail, email but no response. Feel like not going there any more,
All around top notch service! Whether purchasing or having vehicle service preformed, everyone at Feldmann Imports works to make it a personal, convenient and comfortable experience. People and relationships are as much a part of their business as cars! We worked with several individuals due to the circumstances of our purchase. Jenna was patient and positive while assisting us with unforseen aspects of our trade in vehicle. We were in a position of having to make major mechanical repairs to a vehicle system known to be problematic. We had not purchased at Feldmanns initially but, trusted the service people greatly. Ryan advised us it was possible to cancel the extended warranty for a refund as it did not cover the needed repairs.--again, not a purchase made at Feldmanns (mistake!). Ryan was very accommodating while sorting out the details of the situation. His communication was frequent and relevant. Ultimately, we decided to get out of the vehicle because of the known maintenance issues. Boris Perelman identified a newer vehicle with very low miles and worked to make the pieces fit in a truly feasible way. He is very knowledgeable and professional, all the while showing a warmness not always present in typical sales relationships! He safely yet effectively coached me through a demonstration of the vehicle's (ML350) handling capabilities. Jerry in finance was thorough and detailed. He took the conversation straight to the point with the bank to identify the maximum financing amounts and ratios. This allowed us to roll negative equity and still maintain a managable monthly payment. The paperwork was explained in a meaningful and efficient way. The signing process was simple and enjoyable. Finally, the detail technicians made the vehicle look new, off the showroom floor! It absolutely sparkled inside and out. This, by far, has been my best car buying experience. Feldmann Imports has more than earned my repeated business! Thank you to all the Feldmann staff and to Joe for your "tone at the top" it shows in every employee!
The purchase itself was executed in the form of a used financed vehicle.
Warming: my experience was that they will try to get you to sign the title on a trade-in vehicle and sign further documents without being clear about the interest rate or final numbers. The sales associate also assumed (or was pretty pushy; I thought it was rude) on multiple occasions I intended to finalize a purchase. They also do not elaborate on any aspects of the vehicle and didn't show me a CarFax- fortunately I had looked at one before and did my research on the vehicle and have the ability to self-inspect failure modes on the car. They also did not provide a 2nd key.
The only reason I went here was because they had a specific used vehicle I've been searching for.
Not a very welcome environment and just got the overall sense they are out for $ at seemingly all costs. Everyone I delt with was clearly, big surprise: a salesman!
Was the interest rate negotiable? How come it went from terrible, to slightly better, to slightly better without good explanation? Why did inhale to push so hard to get the interest rate I did?
Why so adamant on selling warrantees? If you say "these are popular options and most people do this", show me the data- I can't take a salesman's word for these things especially after a sale is being pushed.
Besides that, I'm happy with the vehicle so far. I probably wouldn't return to this dealership. Unfortunately most luxury car dealerships are like this- makes the buying experience un-fun.
I have purchased 4 new Mercedes Benz vehicles (E Class) with this dealership and have always been very happy with their service. What I am particular pleased with is that they have provided this service well beyond what I expected, both in quality of work and cost. In one recent example when my battery failed, a simple call to Mercedes Benz was all it took for them to pickup my car (at no cost to me) and deliver it to their shop. I had my repaired car back that same afternoon. Wonderful knowing that I'm in good hands with their staff!
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