It was my first Mercedes and I met Phil in the shop, he solved what was my concern and treat like his family. He recommended excellent cars for me and it was great experience that I could actually discuss all the specific matters. I will enjoy my drive and my family will, too. I am really thanks to Phil and his entire crew.
There is a good reason this is the #1 dealer. My service experience for 11 years has been consistently outstanding. It has been on time, done right from the first time and with zero hassle. Special mention and Thanks are due to Peter Dillon for his professionalism and competence.
Been a client with FJ since 2009. After two sour car purchases with a one lemon I gave up on Mercedes. FJ sold me my first one which I still have and now I am so happy I went back for a Black CLS with amazing rims!! The experience was wonderful with Alex who was attentive, caring and went out of his way to find me the car I have been looking for during the past 6 months! Shadi in finance was exceptional and darling also. Thank you for bringing me back with a smile
The process from ordering to delivery to finance was easy and hassle free. Denise Banner was so professional and knowledgeable and kept me informed all along the way. Payden Evans provided an excellent and thorough indoctrination to all of the cars featured after delivery. I completely recommend Denise if you are considering a new Mercedes.
Rob suggested I have my vehicle checked before the warranty expires. Brought the car in, arranged for a loaner, he called when the service was finished, and my car was ready and waiting when I returned. Appreciate the knowledgeable and efficient service.
Thanks to John Baskin and Vic Goldstein as well as Joey Gulo for a hassle free buying experience. Good price and excellent customer service, especially from John Baskin. As I was trying to determine how to configure the car, he was very helpful in his explanations and walked me through it really well. Further, when i had doubts about my color selection on my soft top, he ordered me another car, just in case i did not like my selection. Additionally, Ovi Moghimian did a great job of orienting me to the car's multiple functions. I'm sure I'll need another visit w/ Ovi after I use the car for awhile, but he said anytime help is needed, he is more than happy to help. Great experience at Fletcher Jones Motorcars. This is probably the 6th car that I've purchased from them.
Fantastic car buying experience. Great and quick responses. Answered all by varying questions. Very easy to work with. I was able to negotiate and agree on parameters of a deal via email/text, thank you Adam! I live in Northern Ca and they by far had the most competitive pricing I could find on a CPO Infinti in all of CA. They were even able to overnight the documents for me and arranged to ship the vehicle to me, which eliminated the inconvenience of me traveling down to purchase and pick-up the vehicle.
My recent experience with Mercedes-Benz of Foothill Ranch on account of my newly leased 2019 GLC 300 is just as good as it could get. Thus far truly professional to the brand name and like their follow-through in particular be it pre or post execution of the lease. The onboarding process was seamless and Sales Representative Sean Roslon has been a pleasure to deal with...seasoned and well-accommodative unlike some of those with cavalier attitude in my prior experience!
- Overall a smooth sail!!!
This is the 6th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4. He was great, knowledgeable, attentive, patient, helpful. He made us happy every time. I trust that Bernie did the best possible deal for us. Everyone we met there was friendly and efficient. MB of Laguna Niguel is a great place to buy a car.
MB of Laguna Niguel is a great place to buy a car.
by Ganna L from Laguna Niguel, CA
November 27, 2018
This is the 7th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4.
He was great, knowledgeable, attentive, patient, helpful. He made us happy every time. I trust that Bernie did the best possible deal for us. Everyone we met there was friendly and efficient.
MB of Laguna Niguel is a great place to buy a car.
This dealership is extremely professional. Mike D the service manager is very helpful and understanding of any issues and handles it with resolve right away. For many years iur service advisor Kellin C has been EXCEPTIONAL with amazing knowledge and people skills beyond iur expectations! He is extremely efficient and secures answers immediately with his utmost professional work. We have recommended this dealership to friends and family for both service and sales!
I was very happy with my experience here! I recently leased my first Mercedes so I had a lot to learn. My salesperson Anait was very helpful and made the whole process enjoyable. She was very informative and went above and beyond to provide me with superb customer service. I couldn't imagine having a better experience! I'll be recommending all my family and friends to contact Anait when they're looking to buy/lease a car.
Babak is the best!! friendly and honest!! will only make appts with him
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.