I was buying my 15th Mercedes in the past 20 years, so I know a few things about these cars. I usually know more about the model than the salesperson but not this time. Sandy Taylor knew more than me and could remember the name of the color of a Benz I owned 20 years ago. Keith Deyoung the manager was great to deal with on pricing without the usual games and nonsense.
My husband and I had a great experience overall at the Honda of Hackettstown. Everyone was very pleasant including our representative Kamal, he made this process go not only very smoothly but in a great timely manner! He worked his best to meet our needs and we couldn???t be more appreciative. Thank you Kamal! :)
I typically hate the car buying experience because of the pressure and "additional costs" that seem to appear at the end. but this was one of the best experiences ever. Frankie, Pete and Michael were all fabulous. There was no pressure and Frankie worked with me through the process. Pete went over the features of the car in great detail and Michael had all of my paperwork ready when I got there. Everyone was a pleasure work with. I plan to be a customer for a long time! I love my new car!
Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
Overall, the best car buying experience we have ever had! Keith, Moe, Sandy and Jason went above and beyond our expectations. They helped my husband and I purchase our first Mercedes-Benz with ease. Our CLA 250 4MATIC came with the AMG sport package and it is one classy car. The handling and safety is remarkable. We highly recommend Mercedes-Benz of Newton to anyone looking for an elegant car with a stress-free buying experience.
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