Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers.
Debra, Randy and Todd have consistently gone above and beyond to make sure they find me the the vehicle I want or is closest to the one I want. I was a driver of multiple manufacturers in our family in years past but since MB of OKC has consistently worked hard to help my family we have started buying only Mercedes from them in recent years. Mercedes makes a great vehicle and in the rare instance one of the cars needs service, Debra and team have always made courtesy vehicles available to us. I highly recommend Debra and her team for any Mercedes purchase. She has been there for more years than I can count and consistently delivers.
Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service advisor indicating my disappointment. Before the day was out, they had pulled the call where I was quoted wrong and they credited me for the difference! Technically they didn't have to do that, but that shows me that they are serious about taking care of the customer. This has made the difference between me not ever going back and now I certainly will. I have had my care serviced there on multiple occasions and the work has always been very good. No problems. Being in the customer support business myself, I certainly understand mistakes can be made. It is how you handle them that makes the difference and MB of OKC did a wonderful job here!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Chance was very helpful throughout the entire process. He kept me at ease and comfortable. Made sure I was ok with everything and helped me understand everything deeper. It was a hard and big leap for me and I???m glad I decided to come here for it.
With my experience I would have to say this dealership has very respectful and knowledgeable employees, who are willing to make a persons buying experience the best they can receive.
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