Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
PAUL MC DANIELS IS ALWAYS VERY PLEASANT, EXTREMELY KNOWLEDGEABLE AND JUST AWSOME TO WORK WITH!!. DARNELL CARUSO-STEWART IS SO PLEASANT & SUPER INCREDIBLE IN ANYTHING AND EVERYTHING SHE DOES!! SEAN BRESNAHAN & FRANCO CORDANO ARE BOTH KNOWLEDGEABLE AND VERY PLEASANT!! WE HAVE BOUGHT 3 CARS IN FOUR YEARS AND WILL NOT BUY ANY WHERE ELSE " THIS IS THE BEST DEALERSHIP AROUND WITH A TOTALLY AMAZING TEAM YOU ROCK!!!!!!"
My husband and I recently bought an Audi Q5 at Audi Norwell, and we love it! We worked mostly with Laura Erickson, an Audi Brand Specialist, who was extremely helpful, very knowledgeable, patient, and always kept her sense of humor. When we took possession of our new car, Jim Liberidis, also an Audi Brand Specialist, patiently and knowledgeably introduced us to the full menu of the computerized tools that the Q5 includes, and he also expedited the registration process for us. We would wholeheartedly recommend Audi Norwell.
These guys were great. I was a little apprehensive at first about working with a used car dealer, but they had the specific vehicle I was looking for. Wesley and John were very helpful and friendly, with no hard sell. They gave me a fair offer for my trade, and the vehicle I purchased is in excellent condition. I’m very pleased with this dealership and the transaction. I will definitely check them out again when I need to replace my next vehicle, and I recommend them.
I can???t stress how amazing Awara Osman, Darnell Stewart and Paul McDaniel ! I wouldn???t go anywhere else. I strongly recommend the dealership. From day one These guys were amazing. I will send all my family and friends over .
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