With a bit a creative financing Matthew was able to allow me to upgrade to a vehicle that initially, potentially seemed to be out of reach. He also allowed me out get out of my current lease two months early. All the details of turning in my old vehicle were taken care of. I was very pleased.
I love My car
by Luq313 from Chicago Il
May 31, 2018
By far the best car I've owed. looks good , drive great and has the inside to match! the E300 gets a "A + +" from me.
We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision, the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!
Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Love my car
July 13, 2018
I’ve had 3 of these cars. I trade up for a newer one every few years. It’s a reliable fun elegant car. I most likely will get another one soon.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
My first purchase in 2012 was wonderful experience with Tim Welsh. As the years have gone by , I have also dealt with Ed and Griffin in Sprinter Sales, all of the sales personnel making car / van buying a very easy process. John and Michael in service have been keeping the " fleet " running perfectly, Finance department easy to deal with, and of course Richard who knows everything about the MB lineup and never far away to help navigate the MB command system.
Most reliable smooth car
by Kausar from IL
November 17, 2018
Great ride with AMG wheels plenty of leg room premium package leather seats beautiful white color smooth reliable ride auto stop and adjust speed sensing other car speed around
Great Experience working with Manny Rodriguez on a GLA 250
by GeosDC from DealerRater.com
December 3, 2018
When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York. Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered. It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range. Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!! I will definitely consider Helms Brothers for future automotive needs. Thanks again! George, Washington, DC
The coolest tech I’ve ever received from a car an
by Ericd789 from NY
July 10, 2018
This car has a ton of technology it’s amazing. From the LED headlights and taillights to the handles lighting up at night. Not only are their lights on the outside it’s also all over the inside, on the door sill, the colored interior lighting it’s an overall amazing experience. Also noting the exterior the all glass roof that looks black gives a good looking contrast from a white or silver car. The front seats hug you in place and the rear is extremely spacious. Not to forget the dual digital displays are beautiful. At a price point of 57-68k it has the best overall features. I’m a BMW fan at heart but bmw, Audi, Cadillac, and Lexus all cannot compete with a car as well put together as this is. The only problem with the 2017 E300 is the 4 cyclinder engine is poor in sound but when your riding in comfort and style who cares’
Helmsbros dealership is always willing to go the extra mile to get what you want. Suzanne Cochran and her team of sales professionals know how to work a deal and they are all wonderful to work with Regards Peter C.
FOURTH Mercedes-Benz I’ve Owned!
by NicholasM from Tolland, CT
April 16, 2018
This car has far exceeded my expectations. The newly redesigned E-300 truly defines luxury! It’s as if they copied the interior from the S-Class, and pasted it into the new E-Class! I got the luxury model, so I have the emblem standing up on the hood, which I feel TRULY defines a Mercedes!
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
We stopped by MB of EDH after we got a low tire pressure indication. They determined that we had run over a nail and promptly repaired the tire while we waited. Dan Clark was our service rep and he kept us informed throughout of the status of the repair. Additionally, because we were newcomers to EDH, Dan didn't even charge us for the repair. We'll definitely be back to MB of EDH when we need any service for our ML400.
I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my vehicle they???re also with another advisor Payam peikazi these two advisers Are absolutely amazing worth the experience of going and taking your vehicle and they both take care of the customer right when you reach there until their customers vehicles ready for pick up I absolutely love this dealership I believe Fremont Mercedes is the top Mercedes dealership in California I have every time I came in there and left me with an amazing experience I want to thank Mercedes for having such service advisors
Most beuatiful car I ever owned
by mgb64701 from Grain Valley, Mo
July 9, 2018
This car is extremely comfortable, and is also a head turner. It is wonderful on long trips with its air suspension and driver assistance technology. Decent gas mileage on the highway, but it requires premium.
It is expensive though. It has a beautiful black paint job that I feel compelled to wash nearly every day. Very little ground clearance, (my previous vehicle was a SUV). It is a highway vehicle only.
Great customer service, made an appointment was there on time was seen on time, test drove one vehicle sales person explained everything prior to his leaving the facility is just great customer experience.
wonderful customer service i would recommend to anyone
2017 E 300 Disappointment
by englebear from Englewood
October 13, 2018
Horribly functionality and unreliable electronics. I just don't trust this car.
I am forced to put my starter in a specific dock for charging in the dashboard; just give me a key please if I have to put it somewhere. No recognition of a baby carriage coming right at my car as I was in slow traffic, but when I pull into my garage the beeping system goes nuts; and the worse navigation system.
The problem with the car started with black "brake-dust" covering the front wheels, which the dealer said was normal; I never had a Mercedes with that problem.
I previously had 2 E-350's and they were reliable, with a more powerful engine and a pleasure to drive. The new version lacks the power, with technology that doesn't work like it should.
I'll take my 2016 GLE 350 SUV and WAZE any day.
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