Evan was awesome! We drove 3 hours after finding the car online. The Sonic Price made it simple - I knew it was a great deal and I didn't have to waste my time haggling to get the price where it should be. Because of the drive, we got in a little late but Evan, Kurt & Anita stayed to help us get everything taken care of. Everyone was friendly and welcoming and Evan was a pleasure to deal with. I could not be happier with my car buying experience!
Evan was a pleasure to work with. So helpful and responsive. He heard our wants and helped me find the perfect car without feeling pressured. My husband and I both commented that the team at Mercedes really exceeded our expectations in the new car buying experience.
By far the best experience and customer service I have ever been a part of. I came to look at 2 cars, the one I ended up driving off the lot did not have a backup cam, which I didn't notice and would have been a deal breaker. I called them the next morning to see if there was anything that could be done. They said bring the car back and we will take care of you. I worked with Brad and Patricia through this process and they were absolutely fantastic to me, they didn't make me feel guilty for returning a car or making a mistake and genuinely wanted to help me get the right vehicle, which they did. The thing that was even more impressive to me, the first vehicle was a Mercedes, the vehicle I ended up getting was a Lexus. They let me bring back the Mercedes at a Mercedes dealership to get the other car I was looking at, a Lexus. This is why their people and customer service is so great, they were not mad I didn't keep the Mercedes, they were excited to see me in the car that make me happy. I would 100% recommend this dealership and these customer oriented people to anyone! They will make you comfortable throughout the buying process and they will genuinely take care of you. Excellent job Mercedes! Excellent job Brad and Patricia! I cannot thank you enough!
I recently purchased a car from Mercedes Benz of Nashville. The whole process was seamless. We were introduced to Jan by the Manager Jim. Jan was very professional and thorough in explaining the 2 different models I was interested in. About an hour later, I was purchasing a new car. Within 2 hours we were trading in my old car and driving home in my new vehicle!
I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually responded back on a Sunday evening to one of my emails!!! Pretty darn amazing and beyond responsive. They had me scheduled for the next day, got me a loaner and took care of my car in the best possible way. If there is one reason why I would prefer MBofMC over MBofNashville, it would be customer service. I have been to MBofNashville for few services so far and it was no different from any other dealership of any other car model. MBofMC shows what a mercedes dealership is supposed to be and treats you the way you're supposed to be treated. Stanley Carmichael was my service rep and he is the nicest person ever. Not one of those dealerships who cater to a certain category of people, if you know what I mean. MBofMC would treat you like they would treat anyone else. The Service manager was there to talk to me if I had any questions and Stanley made sure I left extremely happy with my car. I would definitely mention MBofMC to any of my friends who are looking to get their car serviced (or even looking to buy a new car) given the way they treat people. And NO, they did not pay me to write this review nor did they mention anything about a review. Go try it out and you'd be thanking me for this review.
Outstanding service from every team member. I am a returning customer and always feel like their first priority. This last visit Stanley was my service representative and he kept me informed and provided exceptional service. I wouldn???t go anywhere else, this is a very well run business.
Such a wonderful buying experience! Eliud Mendez was so kind & helpful with my pruchase answering all my questions; so knowledgeable! Celia Anzalone was very thorough & kind! Wonderful people at Music City Mercedes!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.