Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
Love the E400
by Charlie DePeri from Naples, FL
September 26, 2018
I have owned two S class cars; can't beat the E400 for the money. Dealership made it very easy to upgrade from my E350. The car is perfect for what we need.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Most comfortable car I have evre owned
by GooseBoston from Boston
July 30, 2018
Great car and great servcie from Natick Mercedes and Steve Boston. He did a thorough of all of the features, and introduced me to the general manager. It was a great experience
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
Great reliable German engeneering
by Dutchman from Westlake Village
December 19, 2018
Wonderfully comfortable car with all the modern technology. But it is under-powered. It has the same engine as C300, but heavier car. If you just want luxury but don't care about performance, this is the car for you.
The best experience I have ever had!! I worked with Ben and he was so caring and compassionate about helping me find the right vehicle for my family and I. he was so helpful and patient and made sure i was completely 100% satisfied. Once we found the vehicle that worked for us, Loren made the financing part so easy and understanding. This is a class act dealership that does everything first class! Thank you so much and I would recommend Smith to anyone looking for a Mercedes
The most interesting car I ever owned
by HV4MB300E from New York City
July 29, 2018
Many luxury and safety features and excellent for all senses. Excellent ventilation system with ionizer and perfume, advanced audio system, very quiet and comfortable cabinet, with superior interior and driving illumination. The engine is powerful and the transmission very smooth. Premium Package 2 is a "must" for this vehicle.
These guys were great. I was a little apprehensive at first about working with a used car dealer, but they had the specific vehicle I was looking for. Wesley and John were very helpful and friendly, with no hard sell. They gave me a fair offer for my trade, and the vehicle I purchased is in excellent condition. I’m very pleased with this dealership and the transaction. I will definitely check them out again when I need to replace my next vehicle, and I recommend them.
best car I ever purchased
by Ljjetsfan from Bergenfieldnj
August 16, 2018
The car meets all of my needs.from the heated steering wheel to the
all channel radio this is the best car I ever owned I just love my car
I had a wonderful experience at this dealership. Randy was very helpful and not at all pushy. The dealership didn't have exactly what I wanted, they checked around for me and eventually we decided to order from the factory. Randy gave me the best deal without the back and forth I have had to deal with at other dealerships, making the car buying experience much more enjoyable. I received my car this past Thursday and I couldn't be happier. The finance department was able to match a rate I was quoted from a local bank. Randy took a great deal of time going over all the unique features of the car; he was thorough and patient, there is a lot to learn! He took the car to get an inspection sticker too, one less thing I had to deal with. I couldn't be happier with my experience at Smith Motors and with my beautiful new car. I look forward to the joy of driving my new Mercedes. Thanks Randy and thanks Smith Motors.
by MichaelNC from NC
July 26, 2018
Great car and fun to drive! The new 400E Cabriolet is an awesome car on the road, with it's different modes for the sports feel, sound, and speed. Very roomy and stylist interior as well sleek outside design!
I had my best car buying experience ever at Smith Motors. Randy was not pushy and he answered all of my questions in a professional manner. There was no back and forth on price ~ he gave me the best price he could. The finance department was easy to deal with matching the financing rates that I had been quoted from a local bank. My car was ordered from Germany so I could get exactly what I wanted ~ I picked up my car this past Thursday and I love it. Randy was once again great ~ he explained all the "bells and whistles" of the car ~ he was as excited as I was when I took the keys. He took the car for an inspection sticker before I left, one less thing for me to have to do. I really appreciate the way Randy and this dealership treated me. I would recommend this dealership to anyone who was looking for a beautiful car in a pressure-free environment.
by dee from st petersburg fla
July 19, 2018
perfect car for a single person or family and very costly effective plus it is very attractive and color balanced and priced at a reasonable priced for the customer
I usually get SUVs or Trucks from American Brands. I wanted to get my self a really nice seadan. My buddy recommended me to go to Mercedes-Benz of Burlington before I go to any other luxury dealership.
His recommendation was spot-on. Dealership is beautiful with a waterfall fountain plus a nice cafe. The staff is extremely accommodating. I met Collin Stankard valet who took me to TJ a sales associate. TJ was patient and helped me find the right car for my needs. Chris Caputo GSM took the time and found the proper numbers to make me happy because I like to haggle. Then I sat down with Steve Baker a finance manager me made the paperwork easy peasy. Elaine PC had an awesome delivery for me. I learned the ins and outs of the car. Tim Martino the GM was out on vacation but made sure that everything was done properly and I was treated like a VIP. My father was in the car industry. I know the games and gimmicks the people like to run. I'm extremely happy that I only had to go to one place and had a great experience. I'm now part of the mbob family.
I always have an interesting car. I recently bought an AMG SLS Gullwing Coupe from MBOB. The sales associate, Mike, was exceptional. I did not have the car inspected, since MA has an auto warranty requirement. When I received the car, it did have a small oil leak. I have to say, I was concerned, since anything on an AMG car is expensive. However, after corresponding with Stephen (MBOB Service Director) and Tim (General Manager) they were good on their word and they coordinated with MB of Tucson for a valve cover gasket replacement. The car is fabulous, its condition is now perfect, MBOB's response was great, and I would not hesitate to buy a six figure car from them again!
I was going to sell my used car privately, but it didn't work out. I asked Tim Martino if he'd help me out and buy my car. He said absolutely. I brought it in and Andrew Pritchard reviewed the car and made a fair offer. He quickly handled the paperwork, and also did a plate return and registration cancellation with the registry so I didn't have to go to a registry office to deal with that. This was a great way to sell my used car.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.