Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.
I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where to pull my vehicle in for an inspection, so I called to find out and the lady was rude. Other than that, I was satisfied.
Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.
Provided replacement tire. Waited while it was changed.
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