James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
I've taken my CPO MB E350 to Von Housen for service since I bought the couple in 2016. The service center staff are professional, knowledgeable, and eager to please. The waiting area has an awesome espresso machine, and when needed, I always get a great loaner vehicle. Will definitely use Von Housen for future service needs.
Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very easy and stress free as if he was part of my family. I thoroughly trusted him. He taught me shortcuts with the instrument panel and made sure I was comfortable driving away. Thank you for a pleasant experience. I hope you will be able to help me next time.
Exceptional staff and service at this Rockland location. Everyone, in every department was most helpful, courteous, upbeat and Sherry we are returning customers and this last experience was a validation as to why. They treat you like a king and queen
We stopped by MB of EDH after we got a low tire pressure indication. They determined that we had run over a nail and promptly repaired the tire while we waited. Dan Clark was our service rep and he kept us informed throughout of the status of the repair. Additionally, because we were newcomers to EDH, Dan didn't even charge us for the repair. We'll definitely be back to MB of EDH when we need any service for our ML400.
I took my vehicle in for service a to be perform and everyone there including Efron was more than accommodating to my needs and services my vihicle require. This dealership by far the best vehicle service department I have ever encountered and would recommend them to anyone.
Chad, makes you feel like he has known you forever, friendly, professioanl service.From the beginning of your dealing until you have received your vehicle he follows up to make sure you are 100% satisfied.
Dealership took great care in making the experience convenient by having friendly personnel transport me home and back while vehicle was being serviced. All personnel were friendly and courteous.
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