Mercedes of Scottsdale came as a referral from a friend. Sales person, Bojan Savic was recommended and I really hoped that car buying can be at least "not mind damaging" as it was in the past. In short; test drive, choice of the car, negotiations were easy as a breeze.
I still can't believe can it really be this easy, or I just had bad experiences in the past.
Bojan and entire staff at Mercedes of Scottsdale is highly recommended. I would even recommend buying a Mercedes Benz just for this reason.
Working with Jonathan Musil at MB of Scottsdale has been a great experience. I never purchased a vehicle out of state sight unseen, specifically a used/certified vehicle and Jonathan went above and beyond to assure me of the condition of the car, the entire purchase process, and the delivery process. Even after I received the car and voiced a few concerns, not once did I get push back. Only amazing customer service to ensure my purchase was 100% perfect. I thank Jonathan and his team for the awesome experience and of course the awesome car! I will be returning for business in the future. =)
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I purchased my new 1998 Audi A4 originally from Scottsdale Audi. My service advisor Al Rizzo, had been exceptional. I love my car and want to keep it in tip top shape. Al has the 6th sense to anticipate future problems. He is very professional, and yet understands how I love my car. When I use valet service at resorts, often the bellmen want to purchase my car....it is immaculate. Thank you Al, for your continued care!
Great reliable German engeneering
by Dutchman from Westlake Village
December 19, 2018
Wonderfully comfortable car with all the modern technology. But it is under-powered. It has the same engine as C300, but heavier car. If you just want luxury but don't care about performance, this is the car for you.
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
by dee from st petersburg fla
July 19, 2018
perfect car for a single person or family and very costly effective plus it is very attractive and color balanced and priced at a reasonable priced for the customer
I had been searching for a while for a specific vehicle for my 18 year old (Kia Soul). We found one at a very unexpected dealership, Mercedes Benz of Chandler. Ed Riddle contacted me immediately and upon visiting the lot to check the vehicle, Ed was very helpful and made the decision to buy from him very easy. No pressure, were treated as if we were buying a Benz and not a Kia. Great experience.
I worked with Arnold, he was incredible from start to finish. He met me at the dealership before sales even opened (6:30am) to tailor to my needs. He was upfront, honest and overall genuine the entire experience. Tara in finance also did a great job.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
good looking car with nice design, performance
by Daniel from Aurora
November 3, 2018
Great interior space and easy to drive - easy on the eye and fun features like massage seats, heated wheel and blind assist - modern styling that appeals to most
Drove into Phoenix from Oxnard. Had car trouble and had no time to waste. Your dealership was awesome. I have never received service as fast as your team provided. A guy named Jay lead the efforts. I got home just in time for my sisters wedding. Thank you for your great service.
Love the E400
by Charlie DePeri from Naples, FL
September 26, 2018
I have owned two S class cars; can't beat the E400 for the money. Dealership made it very easy to upgrade from my E350. The car is perfect for what we need.
My car is my life. I make my living traveling to all parts of Arizona. I can not afford any down time for vehicle problems. I recently visited your dealership and I was treated with excellent service. A service rep named Jay took care of me. I was in and out and back on the road. Efficiency in service is important to me and have found it difficult to find great service in the past. Great job guys! PS I enjoyed the snacks, I had not eaten all day
Love my car!
by CCT from Las Vegas, NV
August 18, 2018
This is my second E Class and loved my first one but this one is absolutely amazing! I cannot believe how much I love this car! I am completely happy.
I'm always impressed when I take my car to this dealership for service. I was recently greeted by a friendly young man named Jay who got the car in and set me up with the service adviser Adrian. I got the B service package and was very pleased with the service. My car is always delivered to me washed and cleaned inside and out and looks great. I can think of many instances where I've been disappointed with customer service at stores and restaurants, it's refreshing that some places like this Mercedes dealer still know how to treat a customer.
best car I ever purchased
by Ljjetsfan from Bergenfieldnj
August 16, 2018
The car meets all of my needs.from the heated steering wheel to the
all channel radio this is the best car I ever owned I just love my car
Jeff Lane is a very reputable person. He went out of his way to not only get me the car I wanted through a dealer swap but gave me an outstanding deal on the car. He was direct, honest and did exactly what he said he would do. There were no surprises. We communicated for weeks back and forth to get the deal done and he found ways to save me money that I had not thought of. In addition he allowed me to keep my other Mercedes on his lot as a curtesy to me, until the new owner could pick it up. Then about a week after the sale he sent a gentleman, Chris, to my home to make sure I understood all the intricacies of the vehicle. Besides Jeff, Todd Davidson in financing was also very straight forward, no surprises and very hospitable. Other people I met at the dealership, though I don't know their names, were equally polite and eager to help me. I will go out of my way to do business with this dealership. Outstanding service. I HIGHLY recommend.
The most interesting car I ever owned
by HV4MB300E from New York City
July 29, 2018
Many luxury and safety features and excellent for all senses. Excellent ventilation system with ionizer and perfume, advanced audio system, very quiet and comfortable cabinet, with superior interior and driving illumination. The engine is powerful and the transmission very smooth. Premium Package 2 is a "must" for this vehicle.
I love this Mercedes Benz dealership. Everyone there is great to work with, I am always treated like I am their favorite customer, and I always feel like I receive a great deal.
by MichaelNC from NC
July 26, 2018
Great car and fun to drive! The new 400E Cabriolet is an awesome car on the road, with it's different modes for the sports feel, sound, and speed. Very roomy and stylist interior as well sleek outside design!
Had a very pleasant transaction with Jon Musil at MB Scottsdale. Jon was very helpful during my purchase, and even took the time to have the car available for a pre purchase inspection at an off site shop. Buy with confidence with Jon, as you will find him to be a straight shooter, knowledgeable and trustworthy.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
Working with Jonathan Musil at Mercedes Scottsdale made the buying experience a wonderful one. Jonathan answered every question, gave me additional information which was critical to my purchase and presented a purchase price which exceeded my expectations. Jonathan's assistance got me the car I wanted! Jonathan even gave up his time off to come in several hours early to accommodate my needs. Originally I intended to purchase a different brand vehicle. However, Jonathan's information and experience led me to a decision which made me extremely happy.
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