Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Was traveling over 2 hrs for a jeep they had listed and hoping for a good experience. Well... my experience was more than good.. it was EXCELLENT. I recommend you check this place out before making a final decision somewhere else . The entire experience was AWESOME ! Thank you.
We searched the National Capital Region for the right vehicle at almost every Mercedes dealership in the area. This dealership not only found us what we were looking for but also gave great customer service, made sure every feature we wanted was included and made the deal exactly what we were looking for. We will definitely be bringing our business back. A high class experience, but down to earth. We are so happy about our purchase.
While working with Mr. Bouchard, an amazing, albeit almost unheard of thing transpired... Initially, WE decided maybe it was not the most opportune time for me to purchase a new vehicle and there was absolutely no pressure from Ron. For this reason, when I felt the time was right, I reached back out to him. It was my first time leasing a vehicle; however, he and Sandra Snyder (in Finance) handled me with kitten gloves... even with it being late in the evening and I was their last client, I never felt rushed. They answered all my questions and went above and beyond to make sure I was well informed to make the best financial decisions. If you're looking for a great buying experience with awesome people who will put your mind at ease from start to finish, go to Ron and Sandra!!
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
This is an amazing company , has amazing customer service , and the staff are so helpful, I recieved help from one of the managers Mahtab, she’s very helpful and is willing to go an extra mile and help you out :) haha no pun intended! Amazing company , highly recommend
Eric Scott and Euro Motorcars ....Top Notch Professionals!!
by c1osborne from DealerRater.com
November 30, 2018
It was a pleasure dealing with Eric and his team at Euro Motorcars to buy my first Mercedes Benz, an AMG GLE 43 coupe. They wanted me as a customer and treated me so right from our first meeting all the way through delivery of the car. I am enjoying all the features and the driving dynamics of this Mercedes Benz. Looking forward to a long driving relationship with Mercedes Benz, Eric Scott, and Euro Motorcars. Thank you!!!
My experience with Mercedes-Benz of Alexandria was an extremely positive one. One of the reasons I chose MB-Alexandria was the great reviews they consistently received from customers as well as their wide selection of cars to chose from. When I arrived at the dealership my brother and I were met by George Jermstad. George was warm, personable and very professional. He was also very knowledgable and was very patient in answering whatever questions we had. George was an integral part of what was a very positive experience in purchasing my car! I would definitely recommend Mercedes-Benz of Alexandria!
Even after I purchased my new Mercedes, Fred’s Staff called me and made sure if there was a corncern or anything I needed. This place is the most knowledgeable and professional. They really took care of me and it amazed me to see people who actually like doing their jobs right. Thanks to the Fred’s Staff I will always be a customer !! I recommend everyone to stop by even if you don’t want to buy a car.
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