I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually responded back on a Sunday evening to one of my emails!!! Pretty darn amazing and beyond responsive. They had me scheduled for the next day, got me a loaner and took care of my car in the best possible way. If there is one reason why I would prefer MBofMC over MBofNashville, it would be customer service. I have been to MBofNashville for few services so far and it was no different from any other dealership of any other car model. MBofMC shows what a mercedes dealership is supposed to be and treats you the way you're supposed to be treated. Stanley Carmichael was my service rep and he is the nicest person ever. Not one of those dealerships who cater to a certain category of people, if you know what I mean. MBofMC would treat you like they would treat anyone else. The Service manager was there to talk to me if I had any questions and Stanley made sure I left extremely happy with my car. I would definitely mention MBofMC to any of my friends who are looking to get their car serviced (or even looking to buy a new car) given the way they treat people. And NO, they did not pay me to write this review nor did they mention anything about a review. Go try it out and you'd be thanking me for this review.
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