We recently bought our 5th car from Texas Cars Direct and the reason that we keep coming back is the service! This place absolutely redefines the "used car" buying experience. Pete and his group of salesmen are top notch. Our most recent deal was handled by Kyle who treated us like we were was his only customers, even though I know they do a lot of business there and he most certainly did have many other customers. In the case of our most recent purchase, we reserved a car that was "coming soon" and the arrival and make-ready process to just a bit, but Kyle was on top of things and kept us apprised of the process. The indoor lot is amazing and just plain fun to visit. You never feel any sales pressure (at all) and the cars (typically ranging from almost new to 3 or 4 years old) ALL look pristine. . .like a new car lot, reflecting their high standards. Once you decide on a car, there are no shenanigans and it has been our experience that they can have you out the door and on your way to dinner in about an hour. We've had great luck with all of our cars from TCD and cannot recommend them highly enough. We will most certainly be back for our next purchase!
All around awesome! Carlos was fantastic. Made the process easy and painless from step one. Easy going. Awesome communication and excellent customer service. Great facilities and indoor storage showroom. Honest down to earth. Thanks
Ken and team are always a pleasure to do business with. This is our second car purchase from Cotroneo Auto Group. Their customer service and quality of vehicles are top notch. Would highly recommend and we???ll definitely be back.
by Samlp from Keller
March 19, 2017
Amazing experience with this GL 450, smooth drive, comfotable seating and more over good security.stylish interior, only issue we have to upgrade for more features and spend more. Overall I am happy
Michael Johnson was a pleasure to deal with. He sold me my dream corvette and made the purchase easy and hassle free. The owner is a great guy as well. He was up there on Saturday pressure washing the building by himself. Was impressive seeing the owner out sweating while his employees were in the air conditioning. Tells me a lot about his work ethics and what he expects from his employees. He even took the time to tell me about my Vette in detail. Seemed like a great guy. They were all great.
Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman
Nothing like a Benz, for sure!
by JKorinek from Cherokee
October 27, 2018
What’s to say’ The best is just the best. My wife, GL550; mine the S Class. We have owned 4 and now looking to trade up for our fifth.
Ash was so helpful highly recommended fast service! Will be back when we're in need of a trade in. Loved the computer to pick a car
Most reliable car. My second gl450
by Sunny from Richmond TX
August 27, 2018
The ride is great compared to other cars. we love it. It is so comfortable, quite, no road noise and great to drive. Has plenty of leg room all 3 rows. This is one of the finest SUV's available. This is my second GL450 so that should be an indication of my satisfaction.. overall great car.
We???ve been going to ecar one for several years now. They treat us like fsmily always! We???re never pressured to buy, and always given all the information. Masoud is lik a brother. He gave me his honest opinion when I wa storm between two different vehicles! He walked us through everything, personally! Made sure the car was perfect and even surprised me with a bow on it! Thank you so much for always being so great! We love y???all
by Lukethedrifter from Chicago
August 21, 2018
I traded in my older Benz to this one and I couldn’t be more pleased. More room and the handling is unbelievable! Love the 450 and my next one will be the 550
This place has a large inventory of luxury cars! I was impressed with the value of customer service and the speed of paperwork. If you go knowing what you want the process is even quicker but if not you still will be done in no time. I was pleased with my agent as well! He worked hard to help me choose what I wanted!
Great service and a great price. Tricia took care of us. We switched cars on her at the last minute and they accommodated us with no issue. Great place to test drive several makes and models to see what fits your needs.
I worked with John and Rosie as well as a young tech guy. I found them each easy to work with as well as honest and friendly. The car I was buying had just come in with a bad tire but they changed it out for me. I drove from Austin to buy my car and I am glad I did! Totally worth the drive.
Love this car so far!
by Kimberly O from Salem, NH
July 26, 2018
The car is beautiful, extreamly comfortable, and has ample back seat space (plenty of room for a car seat). I am still getting used to all of the new options (compared to my old land rover). I was excited to find that I can start the car from my cell phone with the mercedes app! No automatic starter needed here! Overall I have no regrets about this car purchase.
Mike Micael (Aman) was my salesman & he was AWESOME! He worked with my husband & I for hours until we all could agree on the perfect car & perfect price. He was kind & patient throughout the entire process. Mercedes even got me a lower APR than my credit union which allowed me to add GAP & a Manufacturer Warranty & still remain in budget. I am very pleased with Mercedes Benz of Plano & will for sure use them again!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Mkferrari from Broomfield, CO
March 25, 2017
After one year and am truly impressed. Great responding twin turbo v6 .. lots of pep when needed. Fit and finish are the best I have ever had. The ride is immaculate. I had to perform an emergency maneuver in the snow / ice and it performed well enough to avoid an accident.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
It was smooth, everything explained to me were clear and helpful. I will recommend to all my friends. Thanks for the snacks, i will come back here for my next car.
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