Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
PAUL MC DANIELS IS ALWAYS VERY PLEASANT, EXTREMELY KNOWLEDGEABLE AND JUST AWSOME TO WORK WITH!!. DARNELL CARUSO-STEWART IS SO PLEASANT & SUPER INCREDIBLE IN ANYTHING AND EVERYTHING SHE DOES!! SEAN BRESNAHAN & FRANCO CORDANO ARE BOTH KNOWLEDGEABLE AND VERY PLEASANT!! WE HAVE BOUGHT 3 CARS IN FOUR YEARS AND WILL NOT BUY ANY WHERE ELSE " THIS IS THE BEST DEALERSHIP AROUND WITH A TOTALLY AMAZING TEAM YOU ROCK!!!!!!"
I can???t stress how amazing Awara Osman, Darnell Stewart and Paul McDaniel ! I wouldn???t go anywhere else. I strongly recommend the dealership. From day one These guys were amazing. I will send all my family and friends over .
Arrived before my scheduled appointment. Sasha promptly set me up for a test drive even though he was working with other people. The car was great and I was out of the facility in half an hour with all the documents in my hand. Next day went back to pick up my BMW. All cars looked super clean and the transaction was simple and transparent. Loved it. Thanks
I hate writing reviews but love to read them. I visited roughly 10 dealership within 2 months to look for a car I want. I came across several decent dealerships but nothing was like Alliance Motor Group. Alex was my salesman and believe me he was excellent, not pushy at all. He was more concerned in making me happy then I expected. At first, I was hesitant but I guess I was wrong. Believe me you will not only come out with a clean and nice car but also a great buy. I can guarantee you that you will be writing a great review next!
As a group, sellers of used cars do not have a stellar reputation. Alex at Alliance Motors defies the used car dealer stereotype in every way. He sold me a great car at a fair price. He gave me a decent trade-in allowance on my old beater despite the fact that I think we both knew it wasn't worth much. He was patient and helpful in sorting out the car and getting it registered. In general he was courteous, helpful and pleasant to deal with. I would be happy to buy from him again.
I purchased my hard to find Audi A6 Avant 3.0T from Alliance after an exhausting search of over a year. I had no idea that the Audi A6 wagon had such a cult following. I was fortunate to find just the right kind of dealership to walk me through the purchase. Since I wasn't a local buyer, Alex and Sacha did a great job at communicating with me via telephone & email, thoroughly explaining everything that was required to close the deal. Alex even picked me up from the train station when I arrived for the test drive and again from the Airport when it was time to purchase. Two years later and I'm still a satisfied buyer. When I get to the point when I'm ready to purchase another Audi/BMW, I'll definitely check in with Alex to see if he can assist.
Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.
Exceptionally competent smart people . Proven ability to service prior car sl600 Mercedes , after repetitive failures at Mercedes dealer . Wanted 4wd convert , this Murano is like a new car . And it was 2 k less than another I had been watching
by DLO - "first car sold in Acton" from Acton, MA
November 3, 2018
I have purchased several luxury vehicles from your big box dealerships where they attempted to provide a great experience, however in the end fail miserably. You are just a number and a sale at these dealerships...
Dmitry and everyone at Alpha Cars were exceptional during the entire process - from initial greeting to understanding my needs to selecting the perfect vehicle.
My experience was exactly what I needed at the time. Providing excellent customer service, personal phone call follow-ups post purchase, and a fabulous experience is not something you are accustomed in today's busy world. At Alpha Cars, you are a customer, not a sale...
I am now a customer for life and highly recommend Alpha Cars!
Nicholas Latta was a straight up guy! So informative and super helpful! He helped me make my experience easy and non stressful! Highly recommend them!
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