2018 Mercedes-Benz GLA 250 for Sale in Rochester, NY

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Used
$35,600 1,881 mi.

2018 Mercedes-Benz GLA 250 Base 4MATIC

Great Deal
Van Bortel Subaru
(585) 433-0679
4.7 (218 reviews)
20 mi. from 14617
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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(585) 433-0679
Messed up appt made good
by B.B. from Mendon, NY
June 4, 2018
Went for a 30 minute oil change. The person who checked the car in gave me a tan ticket and said I was all set. I walked through the door and looked left and right and the girl behind the counter said the waiting room is to the right. I go and get comfortable and an hour goes by and I’m thinking it’s unusual for an oil change to take this long. After 1 1/2 hours I go to the desk and ask why it’s taking so long and the young man tells me my car is not in the computer. He told me I was supposed to check in at the desk. Well, the person who checked my car in did not tell me that. He told me I was all set!!! I was very upset. The young man behind the counter was so patient as I was not. He wanted to reschedule and I couldn’t as I was leaving the country on Monday. His next solution was to give me a rental so I could do my errands and they would get to my car after the tech got back from lunch LOL. I was ok with that. So 2 hours after arriving,I had a car, not mine, and set off to do my errands. It was about 1 1/2 hours after that when I got called my car was ready. While the screw up was up front, the service I received after the error was discovered was top notch. The young man taking care of the situation was as calm as a cucumber and I was not. He was awesome and should be congratulated for making a messed up situation work. This was the first messed up appointment I’ve every had at a Subaru dealer so overall you do do a great job!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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