I went to change a tire. Thei did not honor the insurance policy that Mercedes sold me. I had to pay in advance .
I went to replace a broken moon roof that practically exploded. It happened while driving on a highway with no cars arroud me and no overpass in view. They claimed it was broken from some exterior factor because the corners were bent, witch is not true. They again asked me to pay in advance. I went to replace the sunroof to another dealer.
Christopher Bartolini was aggressively knowledgeable in his craft, patient, kind and made me feel comfortable in making my choice. He did what it took to get me in the vehicle I wanted using the budget I gave. He made the deal happen to both our satisfaction.
Jose Ramos the best sales rep in the world. Both the entire team at Benz of Fairfield went out of their way, above and beyond to get me into my dream car. No gimmicks, honest and up front salesmanship. I have no words to thank them all for their hard work. They made sure I got exactly what I wanted. Thanks a mil, I really appreciate all that you did.
After leasing cars from another dealers and brands I decide to try MB didn't really thought I could afford a MB but John Valentino made it happen, couldn't be any better, his attentions, excellent customer services, and extraordinary professionalism. Thank you John my family and I really appreciated your hard work.
In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism.
Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication.
She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents.
Toshe excels in communications and interactions which helps the customer make decisions with confidence.
I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes.
I scheduled an appointment to look at a used car. John the salesman was really nice and accommodating. The car that I looked at was a good quality used car. I didn't buy the car no fault of the car or dealership. Would definitely buy from them when I'm more ready.
This was our first experience purchasing a vehicle out of town and I cant say enough good things about Oren through out this process. Oren went above and beyond to make us feel comfortabl, he was wuck to respond and answered any and all questions that we had. Once our S5 was delivered there were no surprises, our car looked as good as it did online. I must say this was probablt the best car buying experience that ive had i would recommend and/or dp business w/ Abadi Motors w/o any hesitation.
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
Couldn’t have been any easier and more professional. Nick was extremely accommodating. Knowledgeable and guided me through the process and got me in the exact vehicle I was looking for. Would recommend anyone looking for a Mercedes to go see Nick Malena.
A Terrific Dealer/Manager and dealership experience
by Mymax from DealerRater.com
December 3, 2018
Peter Lehman was honest, professional, prompt and a pleasure to deal with . We bought a luxury vehicle from him and being miles away, he was still able to make us feel completely comfortable with the purchase of this very special vehicle . I???ve had many cars over my long life but this was the most pleasant and easy transaction . Do not hesitate to use Peter of this dealership . Edvin, the finance person is also excellent !
Its always a good experience whenever I visit Mercedes of Massapequa. However, this time around I had the pleasure meeting with Viviane. She was so knowledgeable, kinda and her customer service is top notch. Shes works hard for you and I have to say shes the absolute best!
Vivian consistently provides superior service. She is professional, knowledgeable, courteous & respectful. Her expert skills help me get the most out of Mercedes of Massapequa. The most important word to remember in this response is the consistency the my experiences with Vivian. I can depend on her.
Very professional courteous and attentive service from our salesman along with excellent showroom experience and first class treatment from everyone. I would recommend this dealership to anyone and it matches the expectations you would have with a name like Mercedes.
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