This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Was in contact with Matt through out the entire Purchase and really enjoyed the effort and time he put in to help purchase the BMW. If in the field of looking to buy a vehicle contact Matt @ Bellevue Auto House.
Thanks and looking forward to owning my car for a long time.
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
The entire buying experience was unlike any car buying experience I've ever had! Friendly, knowledgeable, honest, helpful and accommodating! I called to ask about an SUV I had seen on Cars.com and Mark went out and took pictures of it and texted them to me. He then had it ready for me when I arrived to test drive it. They let me take it for a test drive by myself (!) which is so awesome, because I wasn't all nervous about someone watching me drive. I came back and talked with the financial people. I made a reasonable lower offer and they agreed to it. There were some scratches under the door handles and they buffed them out. The final meeting with the financial gentleman took like 15 minutes. No hard sell on buying a warranty or anything like that. The best/easiest car buying experience I've ever had. Classy guys!
Landmark motors is great. They have very nice cars, fair prices, and quick to help with financing. The entire process was quick and all of the people there are a pleasure to deal with. Highly recommend buying a care from Landmark Motors.
These guys are tough negotiators, specifically, general manager Neil, but at the end they gave good value for my car. They offered to buy my car $1,200 above nada and kbb. And the car I was interested in was $2,000 less than nada retail price. Also, Mark allowed me to drive their car even though I told them I wasn't interested in buying and it was 7pm Saturday night. He was friendly and not eager for me to buy. If you're looking for premium vehicles check these guys out!
I am at loss for words for the amazing service that I received from Landmark Motors. All the staff there were very friendly and all willing to help answer any questions that I had. The website was very clean and easy to understand there were many choices of cars to choose from and the prices seemed very reasonable and affordable. I have visited many car places and this by far was the best one.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
John Bang gave us a great deal on our New car, he was very professional and courteous. No pressure and hassle free salesperson. Highly recommend dealership and John to anyone looking to purchase a new Mercedes.
Garret Graham is what makes the service department the BEST in all of Seattle! He's just an amazing guy! Will do anything to make sure that your service experience is nothing but the BEST!!
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