I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn.
I had an awesome purchase experience at MB of AA! Christi was my salesperson she was knowledgeable, efficient,and extremely helpful. Thx Christi i appreciate you making my purchase pleasant and pressure free!
Moved to Ann Arbor a year ago, and have leased a new M-B every 3 years over the last 7 US cities in which I've lived. This last was year 3 with my previous vehicle; over that time, Dan Wilson and his service staff (esp. Beth and Bryan) were consistently professional and engaging, ensuring a positive outcome every time. For the new lease, I partnered with Christianna Armstrong - whom oversaw the research, due diligence, and ultimately - delivery of the new vehicle. The entire experience with her was nothing short of superb; she was informed, responsive, and a true ambassador for what great customer experience should be. And to prove what's good goes full circle: Dan Wilson was promoted to the Finance Director, so was able to continue that positive interaction with him as part of this this latest chapter. In total, the last 18 months with M-B of Ann Arbor has been awesome, and I look forward to continuing my relationship with them. THANK YOU!
Kristin was very pleasant and professional to work with and she explained the process to me since I hadn't purchased a vehicle in awhile. The staff was also very polite to me while waiting to speak to Kristin. This is a truly an exceptional dealership. Thank you Mini of Ann Arbor I love my Honda Accord.
This is the second time we have dealt with MB Novi. Again, it was an enjoyable experience. Our salesperson was Kimberly McNett and she was a delight during the entire leasing process. She was also thoroughly knowledgeable, efficient and extremely congenial. We would deal with her and the dealership again without hesitation.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
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