We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Was in contact with Matt through out the entire Purchase and really enjoyed the effort and time he put in to help purchase the BMW. If in the field of looking to buy a vehicle contact Matt @ Bellevue Auto House.
Thanks and looking forward to owning my car for a long time.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
50k miles and still a blast - GLA45 AMG
by nunonbreak from Richland, WA
September 2, 2017
Bought the 2015 GLA45 AMG Edition 1 on a whim, it looks like an old Group B Rally Car and performs like one as well. Great handling with curb-clearing suspension height.The hatchback means it works well for getting groceries and the 2.0 liter engine means it gets much better gas mileage than other cars nearing 400 horsepower. The ride is much stiffer than other Mercedes. It has lots of great luxury features, the front and rear parking sensors are excellent, and they turn on automatically at low speeds. Basically, this is a luxury Subaru STI with more horsepower.
Bob was very easy to work with and made it a great experience. I would definitely come back to bob from Elliot Bay Auto Brokers.
Great but small inside
by EyeballVentfan from Honolulu,Hawaii
July 17, 2017
This car has a stout engine and transmission, distinctive industrial interior that is beautiful. Great gas mileage considering power. Minor negatives are mirrors that don't fold,protruding headrest, must adjust front seat to fold down rear seat. Intrinsic negatives are poor visibility and small interior/poor space utilization.
The worst thing you can do is fall in love with a car on-line that's 200 miles away (yep, that's what I did). Bob Graham was very up-front and accommodating during initial phone call. Low-key, slept on it overnight and put down deposit next day. Antsy about buying a luxury automobile ($$) never having seen it, so made a speed run to Seattle (unannounced) the day before I was to pick the unit up just to give it a once-over. Bob G. took it in stride, we reviewed and test drove the unit, took care of all the paperwork and I came back the next day and drove it home. Follow-up (title and deposit refund) were taken care of efficiently. We have local contacts for this type of vehicle (Mercedes SUV) but will probably return to Elliot Bay for our next purchase.
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
50,000 Miles Review
June 28, 2018
After driving this car for 50,000 miles, I certainty would not recommend it to anyone. The ride is extremely stiff, handing is terrible, and after driving the car for 1-2 years, engine becomes so loud even if you do all the services on time. Compared to similar cars from brands like Lexus, Audi or even Toyota and Chevrolet, this car feels very heavy and it seems like it takes so much power just to get the car moving. The interior and exterior styling is only positive thing about this car. Performance and comfort is absolutely terrible and overall I would not recommend this car.
Sally is lovely, but this is the second time they have forgotten to wash and vacuum my car when it was in for service. It may seem trite, but in this rainy cold northwest weather, I DO NOT want to be out washing and vacuuming my car this time of the year. They had my car from 8am one day until noon the next day. When I noticed it wasn't vacuumed, she asked if I wanted to wait for it to be done. I DO NOT always have time in my schedule to wait around for things like this to be done. Please do it during the 28 hours that you had the car. When I bought a Range Rover and paid Range Rover prices, I expected the service to be near perfection. When I arrived home, I also noticed that it hadn't been washed. Very disappointed.
our weekend pleasure car
by Ducky from plantation, fl
April 27, 2018
we always wanted a luxury car, this pretty much met all our requirements, comfortable, very smooth driving, comfortable, sleek, great color & good on gas
I have a 7 year old Jaguar XF that needed some TLC. I needed to have my front brakes evaluated after my off-market experience proved to be costly and unsafe. I replaced the previous brakes with Jaguar Front Brake Pads and Rotors. I also had a faulty inside Dome Lamp unit which was replaced and carbon pads installed. A total vehicle inspection was performed and new carpets purchased. All work was performed professionally and I was informed as required. All work was explained to my satisfaction. I used a courtesy vehicle and all arrangements were clear and well organized. The facility was clean and comfortable. I was given a private office to use as I needed. The work performed and the overall experience "exceeded expectations".
John Bang gave us a great deal on our New car, he was very professional and courteous. No pressure and hassle free salesperson. Highly recommend dealership and John to anyone looking to purchase a new Mercedes.
BRAND NEW PURCHASE
March 14, 2018
I just purchased this car a week ago. At this point, it looks great and drives well. If it's anything like my old C class, I'll enjoy if for many years to come. I had very little maintenance issues with my old one. Let the good times roll!!
Garret Graham is what makes the service department the BEST in all of Seattle! He's just an amazing guy! Will do anything to make sure that your service experience is nothing but the BEST!!
Lots of Power for a 4 Cyliner
by gch3 from Gonzales, LA
October 16, 2017
The GLA 45 AMG was my choice in my most recent car purchase because I needed a little more capacity, but I didn't want to go full in for an SUV. I also wanted something with get up and go, which the AMG version of this vehicle provided with 355 horsepower generated from the 4 cylinder engine. The car has continued to fulfill my needs. On the up side, the styling is good, the acceleration is outstanding, and it offers a good sound from the exhaust. On the down side, the quality of the components remind you that this is from the very low end of the luxury car maker. But the one truly serious fail is with the tires. The car does not come with a spare tire or jack. It is equipped with an air pump and a can of flat fixing solution. I've had two problem tires so far. The first time I was on the side of a freeway at rush hour and I was not going to try to dig out the pump and solution with cars whizzing by inches away. The second time I was able to get to the dealership. But in each case there is only one tire made to fit the car and it is not in stock anywhere. I was left without transportation for three days awaiting a tire the first time and I live in constant fear that I will encounter tire trouble while on a trip out of town leaving me stranded awaiting a tire for days.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
Great small SUV
by Mercedesjmarioh from Morristown NJ
April 18, 2018
All comfort and reliability that comes with a Mercedes Benz with the convenience of a smaller cross over. Met all my expectations and much more.
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