We have bought a Mercedes here, The experience was great, Financed with a local credit union which got a me a 3.1%rate. Now, I have been driving this beautiful Mercedes for a month and half, Still think it was a great recommendation by sales manager Charles. He knows all about them. Keep it up guys!
Avon Auto had exactly the vehicle I had been searching weeks for at a price that was more than fair, especially compared to other listings. On top of this, Mike who worked with me upon arrival was more than helpful and made the buying process as smooth as it could be. Overall: 10 /10, would buy again.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I tracked my dream car, 2010 Lexus RX 350, 1 owner, low mileage SUV, to Avon Auto Traders. After chatting online with a representative to inquire whether it remained available, my daughter and I took it for a test drive. This car had to be mine! Ron Ricci was very knowledgeable and with a warm personality provided additional interesting facts about the car that was not available to me online and through Car Fax. Ron also got me a $600.00 price reduction. The paperwork was straight forward and was wrapped up that same afternoon, November 15th and Ron made my new dream car available the following afternoon, November 16th at 1:00 and beautifully detailed. Kicking off my retirement in style.....It was a pleasure to do business with this dealership! Jean Jackson
I absolutely love Avon auto brokers! I just purchased my third vehicle from them. Their prices are great and the process is always fast, smooth & efficient. I won???t go to any other dealership. Thank you Jeff, Ron & Dana. Happy customer once again :)
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
We worked with Ben at The Auto Mall. Ben was knowledgeable but not pushy which I really appreciated. The finance guy was fast and super efficient. Bigger dealerships hold you hostage while they go back and forth with their sales manager, The Auto Mall doesn’t. That’s the #1 reason I’d recommend them. Plus, they have beautiful luxury cars.
by Repeat Buyer from Newburyport from Newburyport, MA
November 29, 2018
This is the third vehicle that I have purchased from Signature. In each case the deal was easy to conclude, and no haggling was necessary. Prices and trade in values are fair, and the cars are in excellent condition.The third purchase. Need I say more?
Recently purchased a 2015 Camry from Autofactory in Peabody and could not have been more pleased with the entire experience. I was assisted by Brian who allowed me to take 4 test drives of different vehicles before I decided on the Camry. I felt no pressure to buy at all and Brian took care of all of the necessary paperwork, registration and insurance issues that go along with buying a car. I would not hesitate to recommend Autofactory as in addition to the above their prices were comparable or in most cases even better than any I’d found anywhere else.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
I contacted them for a car listed on the Internet. It had been previously sold but they assisted me graciously and offered to find me a vehicle.
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