I shopped at Driving Image on the recommendation of a friend. I purchased an off lease 2015 E 350 with the balance of the warranty. It was a very easy transaction, and I now have a trustworthy, honest shop to service my vehicle. I have returned the car for 2 service appointments and I am extremely satisfied with quality of the work and cost of servicing my vehicle. The people are easy to work with, professional, and very honest. I said “I don’t want to pay 42,000 for Honda Ridgeline. Kate said, “Keep your old truck and go see Jon he sells Mercedes”. I said, “I can’t afford a Mercedes.” I was Wrong- Great Prices, Great Service, Long time repeat customers.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Outstanding customer service. I’m unable to speak and they made the process seamless. Paul was extremely helpful and answered every question we had. Sadly their vehicle was outside of the factory bumper to bumper warranty.
North Haven Mercedes Benz is above and beyond. Excellent service, professional, and knowledgeable. I went in looking for a midsize SUV. Michael (sales) and Matt (manager) worked with me and offered the best deal on a plush SUV. Thanks guys!!!
Absolutely great people, especially Don Shepard who was extremely helpful during our buying process. Showroom was awesome and everyone was very professional. I certainly would recommend Mercedes-Benz of North Haven to anyone interested in buying a new or used Benz!!
Thank you for a great experience and a great car!
Pat & Jim Chieppo
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