My husband Paul and I recently purchased a '06 Saturn ION from CarMax in Kearney Mesa. We were greeted with friendly and professional service. The purchase went smoothly and we are happy with our Saturn Ion.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Brought my 2017 GLC in for a recall and routine service. It was late morning and they didn’t think it would be ready the same day. I was offered a loaner car and drove home. To my surprise, the car was finished late afternoon. I drove the loaner back to the dealership and picked up my vehicle, which was cleaned inside and out! Perfect. Looked new! Thanks to all at the dealership who had a hand in this pleasant experience!
It is because of my relaxed buying experience with Sam and the sales team (back in August 2016); and the exceptional follow up service that I have continued to receive in maintaining my 2017 GLC since that time, that I soon will be purchasing Mercedes Benz #5 from Mercedes Benz of El Cajon.
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