Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person..
Finance Manager was good too. Very soft spoken & polite.
However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%).
Unfortunately, I could not get an answer/explanation for
1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly.
2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order?
I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person.
I certainly expect an explanation for it & i am open to update if I am missing anything.
If my observation is correct then it should be rectified ASAP & I should be compensated suitably.
I hope someone out there reads it & acts/responds.
I have found great deals over Mercedes-benz of cars. I bought a pre-owned certified C300. It is nice experience with the service department and financial department through all the process over my purchase. I will definitely recommend this store to everyone for good cars.
I decided to visit this dealership upon locating a car that I was interested in. I test drove what I thought was a delightful used Mercedes Benz and went about the process of working out a deal. Unfortunately I became perplexed and less enthusiastic when the sales associate attempted to cover up the fact that the car did not pass the safety inspection. Being a quick reader, I noticed this information noted on the vehicle summary. I also noticed the sales associate quickly attempt to distract me from this piece of information. Honesty is the best practice when it comes to buying a car from a reputable Mercedes Benz dealership. Needless to say, I did not feel comfortable purchasing the car because of this.
Mercedes-Benz of Chantilly has always been the place to go when it comes of annual services or any types of repairs. We've been using this dealer for all of our repairs ever since it opened almost 10 years ago. The Service Advisors are all very knowledgeable, efficient, helpful, and understanding of our vehicle's needs and issues. The advisors never tried to over-charge or trick us in any way; thus, we always have full trust and faith in their estimates and quality of service. We highly recommend Mercedes-Benz of Chantilly for any Mercedes vehicle needs.
IF ONLY EVERYTHING WAS THIS EASY!
I recently purchased a Certified Preowned Mercedes from Mercedes of Chantilly. While I have no doubt that I will love my vehicle, the buying experience alone is worth this 5 star rating and more!
Sales Manager, Prince Addy and his remarkably experienced team, seamlessly guided me through the entire process. My sales consultant, Zabed Choudhry, was courteous, thoughtful and patient. He was extremely attentive and knew my car “inside and out”. His honest approach instantly made me feel at ease and ensured me that I was in the right place.
Jae Lee, in the finance department was equally as impressive. He won me over with his professional and friendly demeanor.
Thank you gentlemen for going above and beyond for me. I will highly recommend your dealership, as I am confident that my experience will that of others who visit you.
From the first call to the final sale my interactions with Mariela Rodriguez were professional, friendly, courteous, and on point. Most importantly, she was responsive to all of my calls, texts, and emails. Mariela made the experience easy. I will not hesitate to do business with her again.
I really regret not going to Action Automotive sooner! Every other dealer I visited used high-pressure/high-stress sales tactics, had zero respect for my very busy work schedule, and not one of them could even get my name right!
Ben had everything ready to go, and got to work right away on beating my bank's finance rate. I was in and out quickly, with no pressure, no stress, and a great rate on my loan. Would DEFINITELY recommend!!!
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
I bought a BMW 650Xi from AJ. He was good an answering questions fast and never pushy. I had the car shipped which made me nervous with out ever seeing the car but the 10 return policy gave me the confidence to try. AJ was great in following up and when one of the tires was damaged and we missed it or in shipping he agreed to replace it. They really went above an beyond to make sure that the car meet expectations. There were a a couple small issues like a knob that didn't turn well that the original warranty covered but if it didn't I am confident they would have taken care of it
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
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