I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
This was my first experience in getting a car, they were able to work with me in providing the best price. I wanted to say thank you for giving me a chance and for making this experience as quick and painless as possible.
I really recommend this dealer to my friend, I think they keep very good contacts with customers, and they treat customers as friends. When I have questions about the cars, the dealer helped me and answered me my questions.
Keith Diffenderffer was terrific from start to finish, and his offer to spend time with us after our purchase to make sure we got the most out of the car was much appreciated. He was also able to answer every question we had. i think Dale helped us in Finance. He was terrific, as well.
I was completely impressed by Seth (sales consultant) and Jonathan (finance manager) during our car buying experience at RTGT!! We're from the Spokane area and were a little leary about purchasing from a distance, but Seth and the team made the whole experience so smooth! Seth even went out of his way to pick us up and bring us to RTGT. They were easy to work with, talk to, and they really rolled out the red carpet for us (we purchased a pre-owned SUV).
Our best ever vehicle purchasing experience, no contest!!
When shopping for a used car I decide to change up my strategy and shop for a vehicle based on dealership reviews, and I'm so glad I did. We purchased a 2012 BMW X5 from D&C in early May, and after a few days noticed it was leaking oil...no big deal (or so we thought) but decided to call the dealership (not expecting much as it wasnt under warranty). Long story short, it ended up needing a very costly repair. Not only did D&C give us a luxury loaner for the month and fix our issue (for free) they also went above and beyond while inside our engine, preventing further issues in the future.
I knew they had a good reputation going into the buying process, now I understand why....WOW!
They have earned our business, and our recommendation.
Thank you D&C!!
All my questions were quickly answered thanks to khias. He made me feel much better about my situation and I know where to go if I’m having more troubles. Great work ethic and a wonderful people person. Knows what he’s talking about.
I worked with Billy and Gee. I purchased a 06 ram 1500. The buying experience was so relaxed fair and friendly. I will recommend my friends to D And C. The next day Kolby the service manager helped Aaron remove a brush guard. Again great customer service and no charge. These guys are the best.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
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