I was contact Mr Jake Henshaw in the Raleigh N.C. store who was very professional and provided me with the best car buying experience that I’ve ever had. After identifying what I was looking for in a car he was able to provide me with several option which helped with my selection. Mr Henshaw followed the Car Max procedure which covered a detailed outline that indeed provided a very smooth and thorough handling of all paperwork within a timely fashion. I rate Mr Henshaw 5+
50,000 Miles Review
June 28, 2018
After driving this car for 50,000 miles, I certainty would not recommend it to anyone. The ride is extremely stiff, handing is terrible, and after driving the car for 1-2 years, engine becomes so loud even if you do all the services on time. Compared to similar cars from brands like Lexus, Audi or even Toyota and Chevrolet, this car feels very heavy and it seems like it takes so much power just to get the car moving. The interior and exterior styling is only positive thing about this car. Performance and comfort is absolutely terrible and overall I would not recommend this car.
We found a vehicle via their website, then we met Jeff at their reception desk. We were briefed on the dealership. He provided us with information that was needed, then we took a great demonstration ride. During our test drive talked enjoyed good conversation. The vehicle was as shown on their site. Well the rest is history the vehicle is now home. Thanks Jeff for the professional and enjoyable experience. Cliff & Janice Williams
BRAND NEW PURCHASE
March 14, 2018
I just purchased this car a week ago. At this point, it looks great and drives well. If it's anything like my old C class, I'll enjoy if for many years to come. I had very little maintenance issues with my old one. Let the good times roll!!
The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!!
-Proud Owner of a Nissan Rogue
by Parker from ohio
April 18, 2016
Ordered it from Germany. Expect it mid June.
Will advise .Styling and test drive were great. Reputation speaks for itself. Comfort and technology at a premium.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Lots of Power for a 4 Cyliner
by gch3 from Gonzales, LA
October 16, 2017
The GLA 45 AMG was my choice in my most recent car purchase because I needed a little more capacity, but I didn't want to go full in for an SUV. I also wanted something with get up and go, which the AMG version of this vehicle provided with 355 horsepower generated from the 4 cylinder engine. The car has continued to fulfill my needs. On the up side, the styling is good, the acceleration is outstanding, and it offers a good sound from the exhaust. On the down side, the quality of the components remind you that this is from the very low end of the luxury car maker. But the one truly serious fail is with the tires. The car does not come with a spare tire or jack. It is equipped with an air pump and a can of flat fixing solution. I've had two problem tires so far. The first time I was on the side of a freeway at rush hour and I was not going to try to dig out the pump and solution with cars whizzing by inches away. The second time I was able to get to the dealership. But in each case there is only one tire made to fit the car and it is not in stock anywhere. I was left without transportation for three days awaiting a tire the first time and I live in constant fear that I will encounter tire trouble while on a trip out of town leaving me stranded awaiting a tire for days.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
50k miles and still a blast - GLA45 AMG
by nunonbreak from Richland, WA
September 2, 2017
Bought the 2015 GLA45 AMG Edition 1 on a whim, it looks like an old Group B Rally Car and performs like one as well. Great handling with curb-clearing suspension height.The hatchback means it works well for getting groceries and the 2.0 liter engine means it gets much better gas mileage than other cars nearing 400 horsepower. The ride is much stiffer than other Mercedes. It has lots of great luxury features, the front and rear parking sensors are excellent, and they turn on automatically at low speeds. Basically, this is a luxury Subaru STI with more horsepower.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great Entry to SUV/Crossover Vehicles
by Darla from gainesville ga
January 6, 2019
I have only had this GLA 2 weeks, but am loving the drive and maneuverability it offers. I am very pleased w/ this purchase-a first SUV type for me.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Hmp2 from Weirton, WV
June 22, 2017
This car handles so well and is fantastic in the snow! Great gas mileage and very stylish!! My only complaint is it's a bit small!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
expecting to be a little bit larger
by Amir from Irvine
January 11, 2019
Everything good, I was expecting to be a little bit more comfortable and have more room
but it definitely worth for what you pay.
The exterior design is great, interior also looks nice.
They help you get the vehicle you want with patience, no stereotypical sales pitch and little pressure to buy. In the days after, they continued to take care of my concerns and get all my questions addressed in a timely manner.
Nicest car that I have owned
by The Cleaning Girls, LLC from Angier, NC
December 3, 2018
This car met my needs and was very good on gas. Never had a problem with my car. Is a smooth ride and I felt very safe in it.
I would highly recommend Drew Velez. He was very honest, knowledgeable, and fair when searching for a new car. I was stuck between picking one of two cars and he took the time to find out what exactly I was looking for and helped me pick the best car, which worked out great.
by GLPrint from Northport
November 11, 2018
I hated this car from the beginning, returned for transmission adjustments at least 3 times. Glad it's gone, besides the styling all else was a dissapointment.
I live about 150 miles from Apex. On the internet I found a vehicle I was interested in at Apex Imports. Keith Craven started helping me by phone and email. He told me that the subject vehicle had a few dings on the exterior and he went out in a pouring rain to photograph the dings and email them to me. I decided I needed to drive up and take a look for myself. He was very helpful with a test drive and information about the vehicle. He was friendly and completely honest. Good man to deal with.
by Jp from New York State
October 5, 2018
This a great vehicle which meets my current needs. It has all the quality that Mercedes Benz offers, plus comfort and so many features! This smaller engine gets better gas mileage, but still has great acceleration. Handles fantastic - great on curves and manipulating through traffic. The instrument layout is excellent. Almost every detail shows MB quality and attention to detail. The interior is luxurious and well appointed. The rear seat is slightly cramped, but smaller passengers and cargo are no problem at all. The only moderate criticism is that the 7-speed automatic transmission is not as smooth on my vehicle- especially downshifting, which has a very mild "lurching" occasionally - - the shifting between gears could be smoother for sure. Still - a great vehicle and I love it.
I had a wonderful experience at the Cary dealership, Jim was very helpful in getting my car serviced and called me with updates every step of the way. He made me feel like I was important and that my car needs were taken care of.
Great but small inside
by EyeballVentfan from Honolulu,Hawaii
July 17, 2017
This car has a stout engine and transmission, distinctive industrial interior that is beautiful. Great gas mileage considering power. Minor negatives are mirrors that don't fold,protruding headrest, must adjust front seat to fold down rear seat. Intrinsic negatives are poor visibility and small interior/poor space utilization.
I was shopping for a new car and a Mercedes was not on my list. I was referred by a friend and decided to take a look. I just purchased my Mercedes and am very happy with my C Class. My salesperson, Gary Smith was great, patient and so helpful in the process of me test driving and making a decision. He was knowledgeable and worked with me in finding the perfect car.
by Bob from Boise, id
November 23, 2015
Excellent services! Excellent references! Excellent introduction. Excellent experience! Certainly will recommend to my friends!
Many times purchasing a vehicles can be a painful experienced; however, working with Alex on our granddaughter???s first car purchase was wonderful! Alex went out of his way to find the exact car for her, and he was professional, patient, and warm and friendly. We were beyond happy with Alex and the dealership! We will recommend him to all our friends!
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