Mercedes of Scottsdale came as a referral from a friend. Sales person, Bojan Savic was recommended and I really hoped that car buying can be at least "not mind damaging" as it was in the past. In short; test drive, choice of the car, negotiations were easy as a breeze.
I still can't believe can it really be this easy, or I just had bad experiences in the past.
Bojan and entire staff at Mercedes of Scottsdale is highly recommended. I would even recommend buying a Mercedes Benz just for this reason.
Working with Jonathan Musil at MB of Scottsdale has been a great experience. I never purchased a vehicle out of state sight unseen, specifically a used/certified vehicle and Jonathan went above and beyond to assure me of the condition of the car, the entire purchase process, and the delivery process. Even after I received the car and voiced a few concerns, not once did I get push back. Only amazing customer service to ensure my purchase was 100% perfect. I thank Jonathan and his team for the awesome experience and of course the awesome car! I will be returning for business in the future. =)
Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I really enjoyed the process of purchasing my Mercedes. Jana was super easy to work with and talk to and without any pressure whatsoever. Simply a joy to work with in fact I was going to go to another dealership when I didn???t initially find what I was working for, but I decided to stay and I found something that I liked because I enjoyed working with Jana. Travis in finance was professional and friendly and knows his craft.
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 3, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
This is the 3rd car I bought from Richard. He is so great to work with and truly cares about his customers. I highly recommend him to anyone that is looking for a new or used car and will go back to him when I'm in the market to get my next car.
Back in the '80's a business associate who had driven Mercedes Benz automobiles for over 20 years told me that some day I would be driving one and added that if I go to Schumacher European they will treat me right, deal fairly, and do their best to place me in a Mercedes.
Some thirty years later his prediction proved true.
I was fortunate enough to speak with Lou Gordon on his cell phone. Since I live in Payson it was important that I get preliminary details handled before committing to a 90 minute drive.
Lou was articulate, polished, and had the bearing of a person who could be believed and trusted. He was obviously a professional who had a career position that was earned rather than granted.
I arrived to the beautiful facility and was greeted by well dressed and refined sales people who directed me to Lou's office. Lou welcomed me, got right to business, and directed other team members to ensure that the sales process went efficiently.
My business partner from years ago steered me right. So now it is my turn to honor his legacy by providing a review which I hope will reach many people. Those who follow his advice, and now mine, will be well rewarded by Lou and Schumacher European for their automobile purchase.
Hands down the best experience! Richard Rollnick helped me find my dream car and helped me get a smoking deal! Iza Shewan in the financing department was the icing on the cake. This is hands down the best staff I’ve dealt with at any dealership.
I had a really good experience working with Richard Rollnick here at Schumacher. While I didn't buy a Mercedes, or even a new vehicle, Richard was up front, honest and very helpful in 'driving' at a fair deal on the vehicle I purchased there. The whole experience, even with a couple of curve balls along the way, was on point.
It was my pleasure to work with Lou Gordon in selecting a Mercedes vehicle. Lou was very professional in every way. His recommendations were excellent with my needs top of mind. He was able to place me in a new C300, handled my trade-in, expedited the admin work, and got me on my way expeditiously. He is surrounded by competent staff that handled all the details. He is experienced and it shows. Great buying experience. Highly recommend Schumacher Mercedes!
I had been searching for a while for a specific vehicle for my 18 year old (Kia Soul). We found one at a very unexpected dealership, Mercedes Benz of Chandler. Ed Riddle contacted me immediately and upon visiting the lot to check the vehicle, Ed was very helpful and made the decision to buy from him very easy. No pressure, were treated as if we were buying a Benz and not a Kia. Great experience.
MJ and Leo Gonzalez are the two you definitely looking for on your next new or used car. You will not be disappointed, they both have great knowledge and excellent customer service. The dealer by itself and all the staff will make you feel like home. Mercedes of Chandler are the dealer you can trust, specially Gavin the manager there will help you to make your dream car come true. Thank you all for the help, love my car and the great experience with you.
MJ has a deep understanding of cars in general and Mercedes Benz in particular. My husband's father was a mechanic and my family had an agricultural business that maintained its own vehicles and tractors; so our questions were pretty detailed. MJ was able to intelligently answer all of our concerns. (She mentioned growing up in her family's automotive business). Since we were trading in a 2010 E 350, we appreciated MJ's ability to detail the upgrades we were looking at in the 2016 GLE 350 we ended up purchasing. The actual negotiating and purchasing portion of our day was remarkably smooth and pain free - especially compared to some vehicles (BMW) we've purchased in the past. We noticed the little things as well - like offering drinks and seeing to our comfort, AND giving us time to discuss things privately.
I worked with Arnold, he was incredible from start to finish. He met me at the dealership before sales even opened (6:30am) to tailor to my needs. He was upfront, honest and overall genuine the entire experience. Tara in finance also did a great job.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
Drove into Phoenix from Oxnard. Had car trouble and had no time to waste. Your dealership was awesome. I have never received service as fast as your team provided. A guy named Jay lead the efforts. I got home just in time for my sisters wedding. Thank you for your great service.
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