I have been debating buying a new (used) car for a while. Searched the Mercedes CPO website regularly. When I saw that Greenwich had an ML with every feature my wife and I wanted I still procrastinated. I waited till this past Friday afternoon to call Greenwich Mercedes. Receptionist put me in touch with Tim H. and an hour later I had agreed to buy the car and pick it up the next day. Now, I told Tim that I was coming from Jersey so I wanted to be sure the paperwork and car would be ready so we can just take it home that same day. True to his word, Tim ensured that Finance had all the papers ready to sign and that the car was fully detailed. We drove up Saturday around noon and were home before dinnertime with a new ML350.
I never thought that I could afford a mercedes, but my fiance talked me into going to this dealership which he has been a customer of since 2014! He introduced me to Claudio Cirillo, who along with his team took the hassle and the stress out of the entire shopping and leasing process. I told them that the lease with my Toyota Scion was due to expire in two weeks, and Claudio was able to find me a mercedes within two days of that! They even took my old leased toyota and returned it for me so i did not have to do it myself. Claudio and his team made it so that when I came into the dealership, all i had to do was just sign some papers and that's it. They had everything waiting for me already. Then Freddy was nice enough to register me for the mBrace account and activate it on the spot, as well as show me the ins and outs of my new car. I could not be happier, nor could i recommend this dealership enough!!!! The customer service of Claudio and his team, and how accommodating the entire dealership was, will have my ever lasting loyalty. Thank you so much Claudio and everybody at Mercedes Benz of Greenwich, I look forward to many years together!!!
I purchased a pre-owned Honda Odyssey from Greenwich MB in Nov 2017; a great car in great condition with low miles at a great price. I experienced truly Exceptional Customer Service with Willie Williams. He went out of his way, and out of normal business hours, to pick me up at the train station when my previous car had trouble.
Willie made the transaction process very smooth, very transparent, and had everything I needed ready even before I asked for it. I paid a fee for them to do 2 title transfers & to get my car registered in NJ. That was done in a timely fashion And they returned $500 unused from the transfers! I didn’t expect to see any of that money again…. Shows me honesty and integrity as well as flawless ease of good service.
Thanks Willie, Anthony, and MB of Greenwich, it was a pleasure doing business with you!!
Purchasing a car is usually a stressful proposition. Caludio Cirillo and Hoss were the ultimate professionals. The process was smooth and I was in and out in no time. I now know where I will purchasing all of my future Mercedes Benz. I will also be recommending it to others as well.
Every time I step into this place I feel welcomed, and wanted. All of the staff greet me and make me feel comfortable. And I always leave this place happy and stress free. I am already on my third lease through this tremendous dealership. Each time they made the return process super easy, and they made signing a new lease even easier! Claudio made sure that all of my wants and needs were met each time I signed a new lease.Lou and Hossein are always glad to show me the new features in the new model that I get each time I sign a new lease, and they always make themselves available for any questions that I may have (thanks guys)! They always thank me for being a loyal customer but in truth it is I who can't thank them enough for all their hard work and effort into putting me behind the wheel of a safe and luxurious vehicle. Thank you Claudio, John, Lou, and Hossein for making my dreams come true and for making me a part of the Mercedes Benz family!!!
Great experience at Mercedes-Benz of Greenwich. The purchase of my vehicle was beyond comfortable and satisfying, thanks to Pre-Owned Sales Manager, Anthony Polisena and Salesman, Joseph Carbonell. Both were very knowledgeable in answering questions regarding the vehicle I was interested in purchasing. As a result I purchased the vehicle and could not be happier. Thank you Anthony and Joseph.
I highly recommend Mercedes-Benz of Greenwich. Salvatore N.
I traded in a gl 550 and got another GLS 550! Josh Alexander and joe in ginanace were amazing - especially when we tested their patience, when at the last minute switched the car we wanted. They accommodated in a flash and I was in my new ride the next morning !!!
This is the best dealership I???ve ever dealt with, and the first one I???ve been a repeat customer at. They are honest, the customer service is great and Keith Simone is the best salesperson I???ve dealt with.
by ONLY BUY CARS FROM PEPE AUTO GROUP from DealerRater.com
November 8, 2018
OMG, WERE DO I EVEN START. I ARRIVED AT THE DEALERSHIP AROUND 6:45 TO SEE MY 2019 G550 WAITING FOR ME ON DISPLAY. UPON ENTERING THE DEALERSHIP I WAS GREETED WITH SMILES BY THE CONCIERGE. I WAS GIVEN A COMFY SPOT TO SIT WHILE ANOTHER PERSON CAME BY, ASKING ME WHAT ID LIKE TO EAT AND DRINK. EAT I SAID, WOW! THAT WAS A FIRST. I WAS IMPRESSED THAT THE DEALERSHIP RECOGNIZED THAT IT WAS DINNER TIME. AFTER WAITING 5 MINUTES OR SO I WAS GREETED BY A TERRIFIC SALESPERSON SHOWING ME THE INCREDIBLE BUTTONS IN MY G. WE THEN WENT BACK INSIDE TO MEET WITH THE SALES AND FINANCE MANAGER TO FINISH UP THE PAPERWORK. I WOULD LIKE TO SAY THAT THE ROYAL TREATMENT WAS COMPLETE HOWEVER AFTER LEAVING THE DEALERSHIP I IMMEDIATELY RECEIVED A CALL FROM THE SALES MANAGER ASKING ME HOW I LIKED THE TRUCK... WHO DOES THIS ANYMORE? WHO, OBVIOUSLY THE PEPE AUTO GROUP STILL DOES. AS MY TITLE REVIEW SAYS, ONLY BUY CARS FROM THE PEPE AUTO GROUP. MUCH GRATITUDE FOR THE EXPERIENCE. DON'T BE SURPRISED IF I STOP BY FOR DINNER :)
Bobby was like no other car dealer I ever dealt with he went above and beyond to find the perfect car for me he made me feel as if he really valued me as a person not just another customer..he wasn't just about the sell trying to push something on me more expensive than my original price and I truly appreciate that...to be truthful he got me more than I expected for a exceptional price...Thank you so much Bobby Ayo ..looking forward to doing business with you again...Joanne
Jose Ramos the best sales rep in the world. Both the entire team at Benz of Fairfield went out of their way, above and beyond to get me into my dream car. No gimmicks, honest and up front salesmanship. I have no words to thank them all for their hard work. They made sure I got exactly what I wanted. Thanks a mil, I really appreciate all that you did.
After leasing cars from another dealers and brands I decide to try MB didn't really thought I could afford a MB but John Valentino made it happen, couldn't be any better, his attentions, excellent customer services, and extraordinary professionalism. Thank you John my family and I really appreciated your hard work.
In the Strongest Words – Fairfield Mercedes Benz Service has provided the best Service Experience of my life. The total process from the beginning to the conclusion is a demonstration of professionalism.
Toshe Isaku has earned my trust over the years due to her demonstrated customer dedication.
She made a positive first impression on me and proved to be highly motivated and knowledgeable. She repeatedly confirmed a strong personal commitment to her customer, the product and company she represents.
Toshe excels in communications and interactions which helps the customer make decisions with confidence.
I can buy a car anywhere. It is the service of my two vehicle, a SUV and a AMG that brings me back to Fairfield Mercedes.
I scheduled an appointment to look at a used car. John the salesman was really nice and accommodating. The car that I looked at was a good quality used car. I didn't buy the car no fault of the car or dealership. Would definitely buy from them when I'm more ready.
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