My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
I had looked at several cars at several dealerships. I???m a 30???s male so other dealerships offered varrying responses from doubt and disrespect to kindness and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I???d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car.
Great car. SUV with MB quality
by swirts from Philadelphia
January 7, 2019
Nice size. SUV capability. Great drive and handling.Easy controls.
Great fuel economy.
Drives well in city as well as freeway.
Sound system a pleasure. Apple Play is big plus.
Impressed with the overall treatment. No pressure and great attitude from the entire sales staff. Piotr went out of his way to ensure my new vehicle was in mint condition and answered all questions. Highly recommended dealership.
by Nmadere from Lake Providence, LA
January 3, 2019
This SUV met all my needs!! Comfortable luxury vehicle that’s not to large and not too small. The perfect fit.. Met every must haves on my list!
Great experience. My rep Piotr was great. He was very knowledgeable and understanding . Overall great service . Will refer people to this dealer for sure without hesitation.
Most nice car I had
by Fares 1965 from Texas
December 14, 2018
The car met my needs and dreams and very conftable it has all luxuries I’m looking into it all future in side I need to learn more plus the dealer Ecarone was very nice from the general manager Sam to ash the sales person they did a very nice job
Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great things to say about Mercedes-Benz of Hoffman Estates and the staff they have! Will be buying from them again in the near future. Thank you guys!!
by M.Hatzelis from NEWTON
December 4, 2018
Love the styling and features of this vehicle. Long trips will be more enjoyable. Just the right size to meet our needs for any occasion.
Originally I went in to look at an Audi A4 and did not end up buying it. So when Matt our salesman found out he asked why we didn't want it, and told him we needed something bigger. He found a great vehicle after all was said. Me and the wife changed direction and purchased a Toyota Highlander instead. When we were switching our personal items we noticed there was an issue with the 3 Rd row seat and had to get looked at by the shop. Returned the following week to get it in the shop and Julio Ramirez from Service worked with me to get it repaired he and the service department were nice enough to get me a loaner for the week it was in shop, well let me tell you the loaner was brand new and luxurious . We were really impressed on the excellent and exceptional service we received by them. We got the family treatment with the Mercedes loaner and I think I will return when I decide to trade up, thank you Mercedes of Hoffman estates.
Love my car!!!
by Oracle from San Diego, Ca
November 28, 2018
I have owned 3 different Mercedes and hands down this is absolutely my all time favorite. I would consider purchasing another as soon as I’m ready & know how much my family & friends are enjoying theirs’
I was reading the previous review and I could not believe we were at the same dealership. Our experience was more than positive. My husband bought a Mercedes GL 550 which was used. Two days after the purchase there were a few issues that were appearing on the boards and my husband contacted Stephanie right away. She immediately set up an appointment to see what could be done. They took the car in service and I was given a loaners car for the time frame the car was at the dealership. The car was fully inspected again and they fixed all the issues and even checked for more. We did not pay any extra money for ANYTHING! I was offered a new 2018 Mercedes GLE as a loaners car without any warnings or anything. Also the tech adviser, Wojciech was great. So overall our experience was wonderful! And I am happy with my birthday present!
Solid reliable and safe car with a Brand name.
by MSD fan from Chicago
November 26, 2018
This car is small SUV,with a prestigius name, Very solid feel from opening the door to sitting yin the drivers seat with a quite interier. Acceleration was smooth and quick in city driving but noisy on Highway. Trunk space is tight. Exterior finish is nice.
Excellent all around vehicle. Comfortable cabin, good performance, smooth 9 speed transmission. On a 750 mile trip I averaged 32.8 mpg at highway speed of 70mph with some mild stop and go through larger cities. With the advanced drivers assistant package the SUV can drive it self, even in stop and go situations. Its magical.
If more GLC's were equipped with air suspension it would be the perfect car. Most MB dealers just don't know how to equip these SUV's. They always configure many useless options for eye candy and leave out must have options like air suspension and drivers assistance package. Now with Honda raising the bar and equipping all their models with Honda Sensing maybe MB will get the Message.
First time Mercedes owner and I now understand why people love them so much! Excellent handling and performance combined with beautiful style. This is the best car I have ever owned! I’ll buy another one!
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