I I am a repeat customer and recently purchased a new QX 50. The car is incredible and my sales person, Walter, made the experience pleasurable. I have used the same service writer for three years, Tony Gaye and she has the best service writer I have ever had.
I walked in to the dealership and was greeted by Jorge Quevedo. I was really not sure what car I was interested in buying. This was one of those impulse buys. Jorge took the time to show me different options and helped me decide what was best for me. I have to say he went above and beyond for me. He was patient and made me feel at home. I felt as if i was getting advise from a family member. I have never owned a mercedes but because of my experience with Jorge and the dealership. I will be a mercedes customer for life. I really enjoyed the experience and will only buy from Mercedes Benz of Coral gables. P.S. The finance manager Leo was amazing!! He stayed 2 hours after he was suppose to go home waiting for me to come pick up my vechicle and sign paperwork.
Had an appointment for a software update, was seen on time and offered a loaner if needed. Tony Fuentes was our service representative, he???s very friendly, courteous and professional. The service was prompt. I must mention they adjusted my tire pressure, topped off all fluids and washed the vehicle at no charge. Great A service.
One could not ask for a better experience - from the service staff to the general manager. First class treatment. I wouldn't dream of buying a Mercedes anywhere else!!!
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