Great Experience working with Manny Rodriguez on a GLA 250
by GeosDC from DealerRater.com
December 3, 2018
When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York. Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered. It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range. Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!! I will definitely consider Helms Brothers for future automotive needs. Thanks again! George, Washington, DC
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
Not Only was Harald knowledgeable which is key when it???s your first time leasing. But he makes sure the does right by you and doesn???t lead you on. His team including Patrick, and their direct supervisor Scott are good guys. Expect nothing but exceptional service when dealing with them. Will definitely be coming back.
Lou Gallo went beyond what one might expect a salesman would do to find the auto we wanted. He was so dedicated to customer satisfaction and we greatly appreciate his interest in achieving such a high level. Thank you Lou! You are a rare commodity and a great asset to Benzyl Busch Mercedes Benz..
Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them serviced through our advisor Chris Iseman, for DECADES. They always make everything super easy and treat us like gold.
My service advisor Scott Bateman reviewed my GLE???s service history with me and asked if there was anything else he should know. Based on our conversation Scott got my car immediately in for service and I had it back and washed in under two hours. Scott???s professional demeanor and friendly attitude is one of the reasons I continue to purchase/lease my Mercedes Benz from Benzel-Busch.
I have been debating buying a new (used) car for a while. Searched the Mercedes CPO website regularly. When I saw that Greenwich had an ML with every feature my wife and I wanted I still procrastinated. I waited till this past Friday afternoon to call Greenwich Mercedes. Receptionist put me in touch with Tim H. and an hour later I had agreed to buy the car and pick it up the next day. Now, I told Tim that I was coming from Jersey so I wanted to be sure the paperwork and car would be ready so we can just take it home that same day. True to his word, Tim ensured that Finance had all the papers ready to sign and that the car was fully detailed. We drove up Saturday around noon and were home before dinnertime with a new ML350.
I never thought that I could afford a mercedes, but my fiance talked me into going to this dealership which he has been a customer of since 2014! He introduced me to Claudio Cirillo, who along with his team took the hassle and the stress out of the entire shopping and leasing process. I told them that the lease with my Toyota Scion was due to expire in two weeks, and Claudio was able to find me a mercedes within two days of that! They even took my old leased toyota and returned it for me so i did not have to do it myself. Claudio and his team made it so that when I came into the dealership, all i had to do was just sign some papers and that's it. They had everything waiting for me already. Then Freddy was nice enough to register me for the mBrace account and activate it on the spot, as well as show me the ins and outs of my new car. I could not be happier, nor could i recommend this dealership enough!!!! The customer service of Claudio and his team, and how accommodating the entire dealership was, will have my ever lasting loyalty. Thank you so much Claudio and everybody at Mercedes Benz of Greenwich, I look forward to many years together!!!
I purchased a pre-owned Honda Odyssey from Greenwich MB in Nov 2017; a great car in great condition with low miles at a great price. I experienced truly Exceptional Customer Service with Willie Williams. He went out of his way, and out of normal business hours, to pick me up at the train station when my previous car had trouble.
Willie made the transaction process very smooth, very transparent, and had everything I needed ready even before I asked for it. I paid a fee for them to do 2 title transfers & to get my car registered in NJ. That was done in a timely fashion And they returned $500 unused from the transfers! I didn’t expect to see any of that money again…. Shows me honesty and integrity as well as flawless ease of good service.
Thanks Willie, Anthony, and MB of Greenwich, it was a pleasure doing business with you!!
I traded in a gl 550 and got another GLS 550! Josh Alexander and joe in ginanace were amazing - especially when we tested their patience, when at the last minute switched the car we wanted. They accommodated in a flash and I was in my new ride the next morning !!!
This is the best dealership I???ve ever dealt with, and the first one I???ve been a repeat customer at. They are honest, the customer service is great and Keith Simone is the best salesperson I???ve dealt with.
by ONLY BUY CARS FROM PEPE AUTO GROUP from DealerRater.com
November 8, 2018
OMG, WERE DO I EVEN START. I ARRIVED AT THE DEALERSHIP AROUND 6:45 TO SEE MY 2019 G550 WAITING FOR ME ON DISPLAY. UPON ENTERING THE DEALERSHIP I WAS GREETED WITH SMILES BY THE CONCIERGE. I WAS GIVEN A COMFY SPOT TO SIT WHILE ANOTHER PERSON CAME BY, ASKING ME WHAT ID LIKE TO EAT AND DRINK. EAT I SAID, WOW! THAT WAS A FIRST. I WAS IMPRESSED THAT THE DEALERSHIP RECOGNIZED THAT IT WAS DINNER TIME. AFTER WAITING 5 MINUTES OR SO I WAS GREETED BY A TERRIFIC SALESPERSON SHOWING ME THE INCREDIBLE BUTTONS IN MY G. WE THEN WENT BACK INSIDE TO MEET WITH THE SALES AND FINANCE MANAGER TO FINISH UP THE PAPERWORK. I WOULD LIKE TO SAY THAT THE ROYAL TREATMENT WAS COMPLETE HOWEVER AFTER LEAVING THE DEALERSHIP I IMMEDIATELY RECEIVED A CALL FROM THE SALES MANAGER ASKING ME HOW I LIKED THE TRUCK... WHO DOES THIS ANYMORE? WHO, OBVIOUSLY THE PEPE AUTO GROUP STILL DOES. AS MY TITLE REVIEW SAYS, ONLY BUY CARS FROM THE PEPE AUTO GROUP. MUCH GRATITUDE FOR THE EXPERIENCE. DON'T BE SURPRISED IF I STOP BY FOR DINNER :)
Bobby was like no other car dealer I ever dealt with he went above and beyond to find the perfect car for me he made me feel as if he really valued me as a person not just another customer..he wasn't just about the sell trying to push something on me more expensive than my original price and I truly appreciate that...to be truthful he got me more than I expected for a exceptional price...Thank you so much Bobby Ayo ..looking forward to doing business with you again...Joanne
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
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