Used 2020 Mercedes-Benz GLC 300 SUVs for sale near Cresskill, NJ

Scott Bateman, service advisor at Mercedes-Benz of Orange County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlights professionalism, attentiveness, communication, and respect for time. Scott goes out of his way to provide thorough and accurate information to his customers, ensuring details are understood every step of the way. The service videos are a unique touch that add to the experience and knowledge-base for customers, complementing the personal interfacing that is necessary for outstanding customer service. The Sales Department is key for getting customers into the dealership; however, the Service Department is crucial in maintaining longevity and sustainability for many years to come. Scott makes this vision a reality. I highly recommend Scott Bateman and the service team at Mercedes-Benz of Orange County/Benzel-Bush in Harriman, New York, near the Woodbury Commons, for all your service needs. I look forward to many more years of working with Scott and his team.

I am a senior citizen and I want to feel secure while driving, and the SUV gives me that. I am on the short side so getting in and out was a new experience for me, but I learned how to manage it. Once, I found the seat setting the visibility is exceptionally good. It handles nicely on the road with quick pick-up, and the gas mileage is about average.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I'm not new to the Mercedes brand, as this is my 4th. This is, however, my first try at the Mercedes SUV. So far, I'm extremely happy. Favorite feature has to be the camel leather seats...an impressive update from the MB-Tex.