Marcus and Carlos made our purchase actually enjoyable. First time this had happened in buying either a new or used car. Very honest and efficient transaction. Nice facility and good selection of cars to choose from. The website allowed for review of all cars available.
I needed a second key for a pre-owned MB I had purchased. Visited Huber to order key, returned for programming. They were unable to complete programming as MB national system for same was down, so I had to return (90 mi round trip) second time. A discount would’ve been appreciated for the inconvenience.
Dealership personnel were very friendly and efficient. Dealership was immaculate and waiting lounge was welcoming, clean, and well stocked. Although I am closer to Richmond dealerships, the friendliness and efficiency of Huber is far superior.
After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
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