I am well pleased with the dealership, the customer service is amazing. I have owned several mercedes and each of my service advisors have been excellent. Jordan is amazing we have the most wonderful working relationship. I want to also give a shout out to the loaner department for the excellent service they provided during the repairing of my car.
I came in for service, and I appreciate that there are loaner cars available and that the service department utilizes technology such as text to communicate with customers. I don't live close to the dealership, so I'm usually dropping off or picking up around work hours. It's great that I can sign documents online so I can get in and out quickly. Brian has been great - he's been my service advisor a couple of times and knows my car and its service history, which makes me feel comfortable with his advice.
Entire service department staff is always very helpful, friendly and expeditious. Staff works well together in assisting customer to correct service employee. Brian was professional and courteous as always.
Jordan was very helpful and the Jim (if I remember correctly), the manager was awesome. It took them really long to figure out the problem It was an after market device installed by Mercedes Georgetown that Mercedes doesn't even approve of. These guys rock!
I bought my s class from Austin Benz. I love it. Had a problem with my front 2 tires. Nic Opinker and Jon cantey were incredible. Service , Receiving and installing my new tires, making sure I had a car to drive , well, what can I say! I will definitely buy my next car in Austin. I never had this service at BMW
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
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