Everyone is great while “selling” the car. However, Formula One and my sales person, Tina, did an amazing job throughout the entire process. From the time I walked in the door to receiving my permanent tag in the mail. I would HIGHLY recommend this dealership to anyone looking for an upscale vehicle. DO NOT WASTE YOUR TIME ANYWHERE ELSE!!!
3 major mechanical failures in under 50K miles
by NeverAgain Mercedes from Sparta
October 18, 2018
3 MAJOR engine failures, service mechanic says it's "engineering problem" w/tight tolerances
Horrible driver interface with navigation and phone and ipod. Pairing doesn't always work
I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and great people are better together. Raj came only to say hello and kindly suggested ???the flag ship???..... nothing else to say. Great experience and a new friend. Thanks Raj!
Should have returned it within the week!
by Irishfan0629 from Duluth
December 17, 2018
From the time I purchased the car the brakes have squealed like a pig being tortured when they are cold. Brought it back and was told that they were aware of the situation and were waiting on a recall or fix. Okay, I can be patient. Several months later, nothing resolved. Talk to a different mechanic and he directs me to a fix that Mercedes is aware of! Take the vehicle back to Mercedes only to be told that since it's a wear item they don't cover it. Had I been told up front that they were not going to correct their problem I would not have kept the car. Oh well, lesson learned...back to Lexus!
Negotiation Experience was the most stress-free experience
by ckspoon59 from DealerRater.com
December 4, 2018
As always I dread the car negotiation process, however John Sim???s sales presentation moved us to selecting the best vehicle. He asked all the right questions which sped up the selection process. Finally he offered a fair price for our trade. We knew it was a fair price because we conducted the research prior to making a decision to trade it. I would highly recommend this dealership and especially Mr Sims.
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
I am beyond happy with my purchase from Mercedes Benz of South Charlotte and with my buying experience with Bobby Sabates. He has a knack for customer service and a vast knowledge of the product he is selling. I am extremely pleased!
by Nmadere from Lake Providence, LA
January 3, 2019
This SUV met all my needs!! Comfortable luxury vehicle that’s not to large and not too small. The perfect fit.. Met every must haves on my list!
I had an excellent experience purchasing my first Mercedes. The buying, financing and demonstration were like no other and I have purchased over 50 vehicles in my lifetime. Thank you Marc Bartalini, Gary Childers, and Jonathan you are terrific!!!
Most nice car I had
by Fares 1965 from Texas
December 14, 2018
The car met my needs and dreams and very conftable it has all luxuries I’m looking into it all future in side I need to learn more plus the dealer Ecarone was very nice from the general manager Sam to ash the sales person they did a very nice job
From the first phone call to check out a vehicle to the last handshake when the good byes were said...truly, this was an over the top experience. Darrell is knowledgeable and passionate about what he sells. He is approachable and patient in explanations. The dealership as a whole gives the appearance of a" well oiled machine"...all departments are working together to make sure the customer receives an excellent product and a flawless experience. My car had some front bumper damage and after it was worked on, you absolutely could not tell there had been any damage at all! We drove over 6 hours to see this car...and it was worth the time and effort. I would highly recommend this dealership to anyone who wanted to purchase a Mercedes or in need of service or body work.
by M.Hatzelis from NEWTON
December 4, 2018
Love the styling and features of this vehicle. Long trips will be more enjoyable. Just the right size to meet our needs for any occasion.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great luxury car
by Vane from Bronx, ny
December 19, 2018
This car met all my expectations I contemplating getting a BMW, however the Mercedes offers more . This car is comfortable . realiable and good on gas.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
It's a great car!
by agarcia825 from MOUNTAIN HOUSE, CA
September 22, 2018
I'm not a big car person, but this car and build looks great inside and out. Love the many features that it comes with and it's fun to drive!
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I love the gear options!
by Sherill & CHANEL (Yorkie ’’) from Massachusetts
September 22, 2018
You can go Sport, Comfort and Manual gear- depends on my mood. It’s stylish, classy and sexy. Plenty of space for shopping bags, groceries, transport family.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
merc glc coupe
by merc glc coupe from topeka,ks
April 22, 2017
merc glc coupe 300 is little low on space ,except that everything is same as glc suv
performance is enhanced. gle coupe is more bulky
First of all, didn't have any idea that I would be driving off the lot in a brand new 2019 Kia Soul. Mr. James Lawrence service was outstanding!! He went above and beyond the call of duty and I definitely recommend him to anyone who wants a great deal!! The Hendricks lot itself was stellar!!
Most reliable car I’ve owned
by Tommy from Chicago
January 14, 2018
Everything you want in a car. Loaded with lots of features. I couldn’t be any happier with it. Drives smooth and everything is at your fingertips. You don’t need to take your eyes off of the road
Needed four new tires. Williams Subaru has an extensive stock of high-quality tires with full descriptions of each online so you can easily make comparisons. Installation and alignment went very smoothly, and I am very pleased with the end result.
by Josie from chattanooga TN
November 13, 2018
comfortable and safety car , especially for woman who does not have good drive experience. I will refer to a friend in the future,
also if window tinted will be perfect !
Bryan and his staff were remarkable in the process of purchase of our vehicle. This was my first experience dealing with Mercedes and it was phenomenal.
by Firstmb from Houston, TX
August 10, 2017
This is my first time to drive a Mercedes Benz. I'm leasing the GLC 300 for three years. I love the overall look of the vehicle. It drives really nice. Plenty of get up and go to the engine. I don't love the noisiness of the engine from the outside. And the windshield wipers are obnoxiously loud.
My rating comes from Awesome customer service from the time I pulled in the service area until leaving very helpful and listen to my concerns . Very polite and courteous. It's not just about the salesman without superb customer service in your service department you would not have a repeat buyer .
Love my car!!!
by Oracle from San Diego, Ca
November 28, 2018
I have owned 3 different Mercedes and hands down this is absolutely my all time favorite. I would consider purchasing another as soon as I’m ready & know how much my family & friends are enjoying theirs’
Had a wonderful experience with Mike and Brad buying a used vehicle at this dealership. Would definitely recommend.
Really great performer
by Mikeyb72 from Chicago,IL
August 5, 2017
bought the glc300 4matic in may of 2016 and have put 25k miles on it. Really great suv, good on gas (29mpg), pretty quick for a 4 cyl SUV, roomy enough, really comfortable on trips. HUGE upgrade from my saturn due and chrysler pacifica obviously but compared to other compact luxury sup's I've driven the clc is the best and hasn't let me down. The only negative is that you can feel the hard bombs more than you should.
Car was sold already, but Harvey took time to get back to me. Their dealer fee is more reasonable than most. Would like updates in internet sites that are more timely.
Front end vibrates and brakes squeak
by Dismbglc from Larchmont ny
July 17, 2018
Brakes squeak very loud for over a year. Front end vibrates when going over the slightest bump in the road. Front tires wore out at 20,000 miles. Front seat cushion wore a hole in the side and had to be replaced at 15,000 miles. Run flat tires cannot be fixed if you get a flat. 250+tire.
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