Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
We must give the highest praise to the two salesmen that helped us with the purchase of our new Mercedes Hunter Hamilton and Larry Campbell. Purchased the car February 3 and went back today to ask a few questions Larry could not have been more accommodating to get our needs met. Kennth and Marjorie Chism
My First MB
by David from Addison, IL
August 28, 2018
Very comfortable drive. Excellent look and maneuverability. Very responsive to drive. Comfortable interior with plenty of amenities. Im very happy with the gle350 4matic. Highly Recommended.
I noticed the exact model I was looking for at James Motor Company online and submitted an inquiry. I was promptly and courteously greeted by Scott Stoess and thoroughly informed about the vehicle. (He made sure I knew everything there was to know) As I was out of town and the purchase would require some travel we were able to sort out the particulars of the deal beforehand. When we arrived I was even more impressed and politely greeted by a few members of the staff. We completed the test drive and the vehicle was exactly as described. After a quick transaction I was on my way with a new car and a big smile on my face. I've purchased a lot of cars over the years but I've never experienced this level of service in any transaction, I'll forever be impressed with James Motor Company and a big thanks to Scott Stoess for his hard work throughout. 1/20/18
This recent purchase of our 2018 X3 is our 5th BMW from I.G. Burton and the last four have been with Nate Robinson. He is polite, has a thorough knowledge of the BMW line of vehicles, is responsible and follows though in a timely manner, and has come to know what features we like/dislike over the years. He is also a BMW owner, which says volumes about his belief and dedication to the product that he sells.
Thank you again, Nate, for a beautiful X3 - everyone is loving the Phytonic Blue!
I Love my car!
by LevelOne from Arnold, MD
November 28, 2018
This is the best car I’ve owned. I grew up on Mercedes’s Benz but this is the first I’ve bought. Drives beautifully, quiet and smooth. Not one complaint.
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
MB GLE350 drives great and smooth.
by Jades from Nj
August 14, 2018
The visibility with the lane changing indicators are excellent. The rear view and overhead camera was great. Sound system is the best. The vehicle r is very roomy.
Chelsea is a great sales person. She was committed to my complete satisfaction. She showed an interest in our lives as well as our deal. She took me through the software and operation of this beautiful car, ensuring that I understood all features. Katie made the closing personable and enjoyable, showing interest in our lives as well as ensuring we understood all documents signed. Jeff Aiosa has put together a team of professionals that are all competent and courteous. We were treated like family during this transaction. Highly recommended!
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
I just wanted to see how good it drove ,I was good
by B. Dowdell from Hampton,Ga
January 14, 2019
It would be a car that i could see me having ,if i was still looking .I,m happy with my purchase .The condition of the car was perfect and well taken car of and the permafinish made the difference
I recently purchased a used vehicle at Mercedes-Benz of Bonita Springs. It was a positive experience from start to finish. What has been most impressive though, is the follow up since the sale. I've reached out to my salesman (Thomas Nagy) multiple times with a variety of questions. Each time, he responded quickly and professionally. This was the kind of service Thomas promised as we were negotiating the sale, and he has delivered.
Well, first of all we own a 2019 GLC300W4.
by Richard from Plains
December 9, 2018
Everything is as promised smooth acceleration, smooth ride and quite comfortable. Takes a little getting use to all the gauges and dials but I'm 70 years old and little by little it's starting to come to me. I will say backing up is a new experience, my last car had sensors that warned me when I was getting too close to an object behind me , hopefully in time I'll get use to this too.
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