Had a flat tire and was in the Ft Washington area visiting during the Holidays from out of town. They did an amazing job coordinating with my dealership in NYC and locating my Tire Insurance plan in order to ensure I got processed correctly and didn't have to pay out of pocket for changing my Tires. Great run dealership! I would recommend.
I have purchased many cars over the years, and have never met a sales person more professional than Leonardo. He truly listen and addressed all my questions and concerns. Most car sales people should spend a day with Leonardo and see how a professional car salesperson operates.
This was a wonderful experience! The pleasure of auto shopping in luxury is unmatched! Frank, Issac, Karla, and Desiree was an extreme pleasure to do business with! I will refer anyone and everyone to this establishment!
I would say I was treated better in the dealership than I was over the phone. I wasn't treated poorly, however when I called the receptionist was not friendly at all. When I asked if it was possible if I could get a loner vehicle, she was very curt and dismissive. That being said...I was pleasantly surprised with the customer service in person.
The express service for a unexpected issue solved the problem relatively quickly and properly. This no appointment needed service was efficient and preformed professionally. The comfortable waiting area was appreciated.
Buying / leasing a new car can be a stressful experience, it certainly has been for me in the past. Not with this dealership. Top notch service, transparency, friendliness and eagerness to satisfy the customer. I never felt pressured or uncomfortable with any of the decisions I made. Thank you, Angelo and West Chester MB for a great experience! IP
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