Lou Gallo went beyond what one might expect a salesman would do to find the auto we wanted. He was so dedicated to customer satisfaction and we greatly appreciate his interest in achieving such a high level. Thank you Lou! You are a rare commodity and a great asset to Benzyl Busch Mercedes Benz..
Benzel-Busch's excellence is mainly thanks to the great people that work there. We've been buying cars from Larry Nash there, and having them serviced through our advisor Chris Iseman, for DECADES. They always make everything super easy and treat us like gold.
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
Excellent communication and follow-up. Professional yet hungry and aggressive for your business. Very smooth and easy transaction, they do all the legwork for you, all you need to do is show up and sign the paperwork! Highly recommended. Nathan Frost is an excellent salesperson, I would recommend you reach out to him for all your needs.
Great Experience working with Manny Rodriguez on a GLA 250
by GeosDC from DealerRater.com
December 3, 2018
When I got tired of the antics of the DC Metro area dealers, I decided to check out of area dealerships. In researching, I came across Helms Brothers in Bayside, New York. Through a referral, I reached out to an outstanding salesperson, Manny Rodriguez. He knows about every vehicle he sells, very professional, attentive and leaves no questions unanswered. It was a pleasure to have worked with Manny in regards to my GLA 250 lease. He is a valuable asset to Helms Brothers. He went way above and beyond to find me the perfect vehicle on my timeline and price range. Hard to believe that a dealer has awesome deals in NYC, but it's true and worth every mile to drive a little to save a lot!!! I will definitely consider Helms Brothers for future automotive needs. Thanks again! George, Washington, DC
Helmsbros dealership is always willing to go the extra mile to get what you want. Suzanne Cochran and her team of sales professionals know how to work a deal and they are all wonderful to work with Regards Peter C.
I traded in a gl 550 and got another GLS 550! Josh Alexander and joe in ginanace were amazing - especially when we tested their patience, when at the last minute switched the car we wanted. They accommodated in a flash and I was in my new ride the next morning !!!
This is the best dealership I???ve ever dealt with, and the first one I???ve been a repeat customer at. They are honest, the customer service is great and Keith Simone is the best salesperson I???ve dealt with.
by ONLY BUY CARS FROM PEPE AUTO GROUP from DealerRater.com
November 8, 2018
OMG, WERE DO I EVEN START. I ARRIVED AT THE DEALERSHIP AROUND 6:45 TO SEE MY 2019 G550 WAITING FOR ME ON DISPLAY. UPON ENTERING THE DEALERSHIP I WAS GREETED WITH SMILES BY THE CONCIERGE. I WAS GIVEN A COMFY SPOT TO SIT WHILE ANOTHER PERSON CAME BY, ASKING ME WHAT ID LIKE TO EAT AND DRINK. EAT I SAID, WOW! THAT WAS A FIRST. I WAS IMPRESSED THAT THE DEALERSHIP RECOGNIZED THAT IT WAS DINNER TIME. AFTER WAITING 5 MINUTES OR SO I WAS GREETED BY A TERRIFIC SALESPERSON SHOWING ME THE INCREDIBLE BUTTONS IN MY G. WE THEN WENT BACK INSIDE TO MEET WITH THE SALES AND FINANCE MANAGER TO FINISH UP THE PAPERWORK. I WOULD LIKE TO SAY THAT THE ROYAL TREATMENT WAS COMPLETE HOWEVER AFTER LEAVING THE DEALERSHIP I IMMEDIATELY RECEIVED A CALL FROM THE SALES MANAGER ASKING ME HOW I LIKED THE TRUCK... WHO DOES THIS ANYMORE? WHO, OBVIOUSLY THE PEPE AUTO GROUP STILL DOES. AS MY TITLE REVIEW SAYS, ONLY BUY CARS FROM THE PEPE AUTO GROUP. MUCH GRATITUDE FOR THE EXPERIENCE. DON'T BE SURPRISED IF I STOP BY FOR DINNER :)
Bobby was like no other car dealer I ever dealt with he went above and beyond to find the perfect car for me he made me feel as if he really valued me as a person not just another customer..he wasn't just about the sell trying to push something on me more expensive than my original price and I truly appreciate that...to be truthful he got me more than I expected for a exceptional price...Thank you so much Bobby Ayo ..looking forward to doing business with you again...Joanne
Thomas Chen, Salesperson is very attentive and knowledgeable, product information and pays attention to the details. Thomas is very personable and went above and beyond to get me my 2019 GLC300 Coupe. Your the best and thanks Green for life.
Nice people but slow service & slower communication about it
by Acbas92418 from DealerRater.com
September 11, 2018
Regular maintenance/ service shouldn't take long, but for some reason, it does here. Maintenance for work on your caro takes much longer than they tell you and they fail to keep you aware of progress on your car. Disappointing...but again the employees are nice people. Perhaps they are short handed.
I have been debating buying a new (used) car for a while. Searched the Mercedes CPO website regularly. When I saw that Greenwich had an ML with every feature my wife and I wanted I still procrastinated. I waited till this past Friday afternoon to call Greenwich Mercedes. Receptionist put me in touch with Tim H. and an hour later I had agreed to buy the car and pick it up the next day. Now, I told Tim that I was coming from Jersey so I wanted to be sure the paperwork and car would be ready so we can just take it home that same day. True to his word, Tim ensured that Finance had all the papers ready to sign and that the car was fully detailed. We drove up Saturday around noon and were home before dinnertime with a new ML350.
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