My family & I had a great overall experience at MotorWerks INFINITY in Barrington. My salesman Steve Mink was phenomenal & great w kids. He and Ali Nauraiz in finance expedited the sale quickly so my family could get in and out in a timely manor. Shop MotorWerks INFINITY and ask for Steve. Not only will you get a great deal but a great vehicle & buying experience too!!!!
Born and raised in the great Chicagoland area but haven???t lived there since 1985. Motor Werks has always been a leader in the luxury car market there for as long as I remember. When I found the vehicle online I was searching for at Motor Werks in Barrington I was put in contact with Sales Specialist Mark Smith. Was I concerned about purchasing a vehicle site unseen? Not at all! Working through the process with Mark Smith was seamless and transparent. From Mark to Rashard in Finance I was treated with honesty, respect and like family. I flew in to O???Hara Airport and took the Metra train to Barrington station where I was met with a Motor Works representative. The vehicle was just as stated, immaculately prepped with a full tank. Took it for a test ride and was very happy. Paperwork was a breeze, took delivery and was on the road and home to Minneapolis for dinner that evening. Mark Smith followed up with a phone call the following day to insure my trip went well. He again contacted me a month later to make sure I was satisfied and if there was anything else he could he???ll with. I highly recommend Motor Werks in Barrington, IL. And of course, ask for Mark Smith.
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
I had looked at several cars at several dealerships. I???m a 30???s male so other dealerships offered varrying responses from doubt and disrespect to kindness and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I???d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car.
Impressed with the overall treatment. No pressure and great attitude from the entire sales staff. Piotr went out of his way to ensure my new vehicle was in mint condition and answered all questions. Highly recommended dealership.
Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great things to say about Mercedes-Benz of Hoffman Estates and the staff they have! Will be buying from them again in the near future. Thank you guys!!
Originally I went in to look at an Audi A4 and did not end up buying it. So when Matt our salesman found out he asked why we didn't want it, and told him we needed something bigger. He found a great vehicle after all was said. Me and the wife changed direction and purchased a Toyota Highlander instead. When we were switching our personal items we noticed there was an issue with the 3 Rd row seat and had to get looked at by the shop. Returned the following week to get it in the shop and Julio Ramirez from Service worked with me to get it repaired he and the service department were nice enough to get me a loaner for the week it was in shop, well let me tell you the loaner was brand new and luxurious . We were really impressed on the excellent and exceptional service we received by them. We got the family treatment with the Mercedes loaner and I think I will return when I decide to trade up, thank you Mercedes of Hoffman estates.
I was reading the previous review and I could not believe we were at the same dealership. Our experience was more than positive. My husband bought a Mercedes GL 550 which was used. Two days after the purchase there were a few issues that were appearing on the boards and my husband contacted Stephanie right away. She immediately set up an appointment to see what could be done. They took the car in service and I was given a loaners car for the time frame the car was at the dealership. The car was fully inspected again and they fixed all the issues and even checked for more. We did not pay any extra money for ANYTHING! I was offered a new 2018 Mercedes GLE as a loaners car without any warnings or anything. Also the tech adviser, Wojciech was great. So overall our experience was wonderful! And I am happy with my birthday present!
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
Tom Wittkofski and Seraphin were of great help in getting my GL in, repaired, and back out on the street expeditiously. It is always a pleasure working with concerned professionals like Tom and Seraphin.
Michael Hurst was my sales associate and he went above and beyond to satisfy my needs. I was very pleased with him along with the service manager Michael Banks(I believe that's his last name) in assisting with purchasing my GLC 300. Due to my limited time schedule they were able to accommodate me by bringing my vehicle to me wrapped in a nice red bow. I would recommend seeing Michael Hurst to purchase any vehicle. Michael displayed honesty, patience, and a level head during the financial aspect along with narrowing down my decision of vehicle. He is a true gem to work with and I look forward to working with him in the future. He did an awesome job!
Exceptional car buying experience. Salesman Rich Heidecke made my car buying experience stressless. The customer service was impeccable.
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