The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
Everyone was perfect, personable and welcoming (so important to respect and treat your staff well to empower them to pass that kindness and respect to the customers). Just one small thing and the details are so important, remind all the car wash staff who vacuum to get the seat crevices that collect crumbs on the top of the seat. The only reason I???m telling you this is because I want you to continue to be the best in customer service! Thank you Loyal customers, Lisa and Rick Burden
I calle the day before and they got me right in. My car had not been serviced in awhile and they were able to find a few other things that really need to be taken care of. Stori communicated with me several times during the day keeping me updated on the progress. I picked up the car right when they said it would be ready and was out of there very quickly with a nice clean car.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 0, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
The worst thing you can do is fall in love with a car on-line that's 200 miles away (yep, that's what I did). Bob Graham was very up-front and accommodating during initial phone call. Low-key, slept on it overnight and put down deposit next day. Antsy about buying a luxury automobile ($$) never having seen it, so made a speed run to Seattle (unannounced) the day before I was to pick the unit up just to give it a once-over. Bob G. took it in stride, we reviewed and test drove the unit, took care of all the paperwork and I came back the next day and drove it home. Follow-up (title and deposit refund) were taken care of efficiently. We have local contacts for this type of vehicle (Mercedes SUV) but will probably return to Elliot Bay for our next purchase.
We had a wonderful experience purchasing our BMW from Gary! No pressure sales, listened to our needs and wants and gave us lots of vehicle information! My husband worked with Gary over several months to find the right car for us! He answered every text or phone call within minutes! The finance department was quick and painless! Beautiful dealership. We will definitely buy more cars from them in the future! Thank you EBA!!
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