Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
A great buying experience here for a used, certified 2015 Civic. my sales agent was easy going, no pressure. Plenty of info on the vehicle history, negotiating was painless, and none of the good-guy/bad-guy tactics to drive up the price. Also did not have to endure the "my manager wants to meet you" crap. This was the quickest and most painless car buying experience I've had to date. I highly recommend Cory in the pre-owned sales office, and I've heard good things about Joe on the new sales side as well.
Our Service Advisor Tony was great. We were great immediately and had his complete attention. Tony kept us informed of the repairs throughout the day and had our vehicle ready by the days end as promised. Our vehicle was spotless and all repairs were done perfectly. This is why I'll be getting my next vehicle from MB of Caldwell. They are all about customer service.
I was buying my 15th Mercedes in the past 20 years, so I know a few things about these cars. I usually know more about the model than the salesperson but not this time. Sandy Taylor knew more than me and could remember the name of the color of a Benz I owned 20 years ago. Keith Deyoung the manager was great to deal with on pricing without the usual games and nonsense.
Overall, the best car buying experience we have ever had! Keith, Moe, Sandy and Jason went above and beyond our expectations. They helped my husband and I purchase our first Mercedes-Benz with ease. Our CLA 250 4MATIC came with the AMG sport package and it is one classy car. The handling and safety is remarkable. We highly recommend Mercedes-Benz of Newton to anyone looking for an elegant car with a stress-free buying experience.
Overall, the best car buying experience we have had! Keith, Moe, Sandy and Jason went above and beyond our expectations and respectfully helped my husband and I purchase our first Mercedes-Benz. Our CLA 250 4matic came with the AMG sport package and it is one classy car. The handling and safety is remarkable. We highly recommended Mercedes-Benz of Newton to anyone looking for an elegant car with a stress free buying experience.
Always a great experience here. I highly recommend this Dealership for Sales, Parts and service. They are extremely helpful and always have lived up to my expectations. A true pleasure to do business with....
by Maestro Mark & Jolanta Trudnos from Hamburg NJ 07419
October 23, 2018
October 17, 2018 Mercedes -Benz of Newton, Sussex County, NJ
I and my wife Jolanta are very impressed to meet with Keith Deyoung, Master Certified Sales Manager at his M.B. of Newton Dealerships location.He provides consistently great help with our request to test drive M.B. GLA 250. Keith was very helpful answering all our questions, polite with great respect. He answer every call and reply to all our emails very fast. That was our fast meeting at Mercedes -Benz of Newton.
Thank You Keith for your professionalism at every level!
Keep up great work!
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