Chelsea is a great sales person. She was committed to my complete satisfaction. She showed an interest in our lives as well as our deal. She took me through the software and operation of this beautiful car, ensuring that I understood all features. Katie made the closing personable and enjoyable, showing interest in our lives as well as ensuring we understood all documents signed. Jeff Aiosa has put together a team of professionals that are all competent and courteous. We were treated like family during this transaction. Highly recommended!
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
Barry was patient, persistent and excellent in explaining the features of the car as well as answer the queries regarding payment. He was flexible in working through the financial details and provide a good pricing for the car
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent ??? Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
I have an old Mercedes with a crazy diagnostic and stop running. I took the car on a flat bed trailer and drop in for service. Shawn Durham helped me making room for the car without an appointment and even to park it (did I mentioned that he had to push the car becaus was not running?) I have not enough words to express my gratitude. Thanks Mercedes Benz of Ann Arbor and (even more) thanks to Shawn.
Great service by Rudy Ibarra and his Director Walter Reed, they are very honest and transparent. Rudy find me the best match car within my price range. I have been buying and leasing car for last 30 years, one of the best service I got at this location. Will recommend to everyone. Thank you for a great experience.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
wonderful customer service i would recommend to anyone
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