From the moment we pulled into the lot we were very well taken care of . Mrs Hayhurst took care of all our needs and found us a car within the hour. She has since checked in with us weekly ! She is excellent! Everyone in the dealership were extremely helpful.
My sales person Mr. Washington was wonderful. Mr. Washington was very professional and answered all of my questions. He was not a pushy salesperson he was concerned with what i was looking for in a SUV. I would highly recommend if you are in the market for a Mercedes go see Rickey Washington you will not be disappointed!
Curtis Cheney was fantastic. I have purchased numerous cars in different States and Curtis ranks one of the top sales consultants I have dealt with. I would definitely suggest asking for Curtis to be your salesperson.
I had a great experience at Mercedes-Benz of North Olmsted. Everyone I worked with was very friendly and helpful. Shawn did everything possible to make sure I was happy and comfortable with the deal. He was very patient and I didn't feel pressured at any point. I would definitely recommend Mercedes-Benz of North Olmsted and Shawn Blum.
Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
Very good experience, they took car for service when i reached. Proactive to complete documentation. Did proper Inspection. Im satisfied with the services and customer service. Price Paid for service is too Much expensive . they charged $450 for breaks and $550 Labour which is very expensive , I end up paying $1150 for general Service.
Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers.
Debra, Randy and Todd have consistently gone above and beyond to make sure they find me the the vehicle I want or is closest to the one I want. I was a driver of multiple manufacturers in our family in years past but since MB of OKC has consistently worked hard to help my family we have started buying only Mercedes from them in recent years. Mercedes makes a great vehicle and in the rare instance one of the cars needs service, Debra and team have always made courtesy vehicles available to us. I highly recommend Debra and her team for any Mercedes purchase. She has been there for more years than I can count and consistently delivers.
Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service advisor indicating my disappointment. Before the day was out, they had pulled the call where I was quoted wrong and they credited me for the difference! Technically they didn't have to do that, but that shows me that they are serious about taking care of the customer. This has made the difference between me not ever going back and now I certainly will. I have had my care serviced there on multiple occasions and the work has always been very good. No problems. Being in the customer support business myself, I certainly understand mistakes can be made. It is how you handle them that makes the difference and MB of OKC did a wonderful job here!
With a bit a creative financing Matthew was able to allow me to upgrade to a vehicle that initially, potentially seemed to be out of reach. He also allowed me out get out of my current lease two months early. All the details of turning in my old vehicle were taken care of. I was very pleased.
John Niejadlik, my Service Advisor, was very professional. He perused my vehicle's maintenance record and discussed the service required at the time. My vehicle was ready in the time he specified which I appreciated.
Absolute excellent service and attention from both Michael and Shawn could not ask for more professional service all questions were answered all issue taken care of this is 2nd auto I lease from this dealership and would highly recommend to anyone to deal with both Michael and Shawn
This car is very comfortable and rated safest suv.
by Bling 0111 from 51601
January 30, 2019
Bought this car for my wife and although it Iis a larger Suv, she loves the way it drives and rides. Equipped with many safety fe
Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
CHASE ALBRIGHT delivered my 2019 Mercedes Benz and spent 3 hours going over every button and requirement in the car. He was extremely helpful with all of the new electronic buttons and switches which run the radio, the phone, the dashboard and on and on. When it is time for me to purchase or lease another car the person that I would want to deal with is Chase Albright.
I will definitely do business again with MB of Walnut Creek. I was in a market to purchase a new vehicle and looked their inventory online. I was contacted by their internet specialist who made my selection a breeze! I emailed her my preference and price range and she found the car that fits all category. Financing was easy - I emailed my guidelines and was pre-approved and scheduled a test drive same day! My sales rep and everyone at the sale floor was nice and courteous. I came out of there with the car I wanted, with the payment terms (including extended warranties, etc) within my budget and the car was impecable! You cant beat MB quality of product and service. This is 3rd MB and I am definitely have brand loyalty and any future purchase will be at MB of Walnut Creek. Thank you!
We recently had the pleasure of working with Trey Onkst at Mercedes Benz. Although Trey had only recently transferred to this dealership, his facility with the product, his approach, his patience with us as we made our buying decision was just top notch. He even came and picked up our vehicle at our house to take care of a small scratch that occurred on delivery and brought the vehicle back to us. Very respectful, followed through on everything and was fun to hang around! Thanks, Trey!
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