Quentin Johnson is a phenomenal sales rep- knowledgable about the vehicles, without the aggressive sales pitch I have come to expect car shopping. I would purchase a Mercedes from him any day, and Plaza is truly lucky to have him on their team.
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
I recently bought a BMW X1 recently from Knauz and Rolly Davidson assisted me and was so professional. He was calm and did not rush my decision. He was informative and positive. Thanks Rolly for giving EXCELLENT service and recommendations!!! Anne Hazen
We made the decision to drive from West Michigan to Knauz after the poor experience we had at the BMW dealership in our town. From the beginning when I inquired online about an X4, Yale was so helpful and friendly. The dealership was able to get the car ready quickly so we could come see it on our days off. Yale kept in touch and sent us pictures and assured us the car looked great so we wouldn???t be wasting our time driving there. When we saw the car, we were amazed, it looked brand new! Yale went on the test drive with us and was able to explain all the features of the car (something that didn???t happen when we did a test drive in Grand Rapids). When it came to buying the car, Yale showed us all the comparables and Knauz had the best price, but they even took off a little more for us driving all the way there. The financing process was great and no pressure to buy extra warranties, products, etc like had happened with our last used car. They even kept our car overnight (covered up inside!) and had a BMW genius meet with us the next day to set our car up (nav, phone etc) for the ride home. We can???t say enough about the great buying experience at Karl Knauz and everyone we worked with there. We will keep them in mind for ours and family & friends next BMW purchase!
I came here (a long way from home) based on so many positive reviews of this dealer. I read the reviews and many were of Roland (Rolly). I just went in and asked for him. Great experience with him. No typical car dealer BS. Willing to work the numbers on both the trade in and the purchase. Very fair. He and the other personnel went out of their way to exceed my expectations. Loyalty just started with Rolly and Knauz.
I just purchased an X2 and my experience with Bob was fantastic. Everything was quick and efficient. Yale contacted me to find what options were important for me and had everything prepared for me when I arrived and made the entire process very quick, streamlined and efficient. Scott and Doug were very helpful and a pleasure to finalize the process. overall a wonderful experience
My wife and I recently purchased our first vehicle from Mercedes-Benz Columbus. We have had a number of positive experiences with other dealers, but this purchase was different. The dealership has a unique way to connect with the customer. You feel more like you are dealing with your family rather than someone you just met. The product knowledge and courtesy of staff is similar to many dealerships. What sets them apart is the trust you immediately recognize as genuine and sincere. We were looking for more than just to purchase a new Mercedes. We were seeking to find a dealership that we could build a relationship built on trust. We were also trying to find a dealership where the staff and owner were committed to the long term and looking past the immediate sale. All of the staff we dealt with has been with the dealership 10 years or longer. If you are looking for a dealership you can build a relationship that will last and will probably have the same staff for your next purchase Mercedes-Benz Columbus is where we think you should start.
I needed some parts replaced on my 2015 ML3. Service was excellent. Got a loaner car even though service was done in a satisfactory time. They serve you a 2 course breakfast and lunch everyday while you wait. No dealership does that. Employees are always courteous and anxious to please you. I would go no where else. You can get your car washed every day! I live a bit far from Orlando so I only use my VIP benefits three times a year. Free ride to the airport and you can leave your car parked at the dealership for the duration of your trip. Facility looks like a resort. What more could you ask for?
Superb product knowledge and courtesy from salesman (John) to closing "agent".
Vehicle was extremely clean and ready to go when we finished signing.
Smoothest car buying experience I have ever experienced.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Quality Auto Center has a great variety of luxurious cars. They're all pre-owned but they all are in top condition and some of them have even been produced this year! I checked their site and saw they have a brand new Dodge Challenger which is my dream car. I called them and spoke to Marilyn to check the price and he told me about their financing options so, in the end, I decided that this Dodge is my next car. Now I'm driving it and I couldn't be happier!
Tony was the agent that helped us. He was efficient and helpful. He listened to us, he was very well mannered. We are very satisfied.
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