Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
I am in my 60's. I have purchased many vehicles. My recent BMW X3 purchase was a delight. Vehicle was outstanding, buying process was a joy, unlike most dealers! Greg was outstanding, always answering any messages promptly, and great service after the sale. I will return, and highly recommend.
by Repeat Buyer from Newburyport from Newburyport, MA
November 29, 2018
This is the third vehicle that I have purchased from Signature. In each case the deal was easy to conclude, and no haggling was necessary. Prices and trade in values are fair, and the cars are in excellent condition.The third purchase. Need I say more?
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Going through the sales process at Herb Chambers Mercedes was very much a pleasant one! From the minute I contacted the dealership through the close, the sales staff was excellent, patient and very knowledgeable. I highly recommend Herb Chambers Mercedes in Boston.
As a busy executive of a company, I???m not one to typically write reviews. But, I had to acknowledge Dana LoNano for assisting us in the purchase of our new GLC. I was referred to her by a colleague who has been purchasing cars from her for years. And, we finally decided to take the leap over to Mercedes-Benz from BMW. Ever since my wife had picked up the car, she cannot stop raving about the experience from beginning to end. There are multiple choices of dealerships to consider and we decided to make the trip down to Boston because Dana was knowledgeable about the product, patiently explained the different features/technology to help guide us in our needs vs. want, and was cognizant of not wasting our time. She and Keith made the process extremely seamless and are truly professionals. For that, you???ve obtained a loyal customer as long as I???m driving (I hope for a while longer!). They???re assets to your organization and deserve to be recognized.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We had a great experience at Boston Foreign Motor...and Bobby was a very helpful salesperson. He was knowledgeable about the Audi Q5....which was important to us as we had previously only bought Mercedes. Bobby stayed true to his word and helped us get the windshield fixed, after we drove the car off the lot. Very trustworthy. I would buy another car from him.
Bobbie is a very good salesman -- I ran into a few problems with shipping the car--he was very patient and helpful--I feel a got a great car at a great price--I love my mini cooper--I would go back to Bobbie again Sandy Canfield
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
The best sales person Michael Schroeder went well above from start to finish doing his job perfectly. . He came in on his day off to deliver as promised, my car. . I am in awe with the respect he extended to us. Very happy with my Q7. We will be back. Thank you Michael, you rock!
I delt with Manny Zabata when I was looking to trade my old GLS. It was the easiest and most pleasurable car buying experience I’ve had. He found the car I wanted and the negotiation and delivery was a breeze. Overall 5 stars....looking forward to the next one.
First time experience with Medway Auto was such a great encounter especially with Robert Hurley the Sales Rep. Overall experience with them is exceptional. The Service Department also did very good job on my car. A big thank you to you all.
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