The service was good at first but after I backed out, they just ignored my request to get deposit back... The sales asked me to talk to front desk and front desk asked me to talk to sales. Very disappointed.
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Came in last week before the holiday. Meet with my sales Jason Cai. He is very patient and polite . I didnt feel any push sale there. Coming back today with my son and he made it easy and hassle free. Hight recommed Jason Cai
Everybody has been extremely helpful and kind since the start. A big thanks to Junior Magana for taking care of me and thank you to the managers who were very professional and nice. Thanks again Junior for your hard work and kindness 10/10 !!!
I just wanted to take a quick second to give Morris a big shout out and an even BIGGER THANKS!! He made my FIRST EVER car buying experience through a dealership so wonderful! He was kind, patient and very understanding, and did his all to work with me and get me into a car that I really wanted! If ever you???re in the Riverside area at Walter???s Mercedes-Benz, Morris is your guy!!! Another big thanks to Emil for making my experience a pleasant one too, you guys were really great! (:
I came in because one of my tire???s indicator light signal came on. It was late on a Friday evening. Jeremy helped me get a loaner car because I needed two new back tires. He had my new tires put on Saturday morning and I was out the door by late morning. He is professional, friendly, knowledgeable and customer focused.
Andrew Wagner was fantastic throughout my mom's car shopping experience. Raul Ayala was also great because he speaks Spanish and made us feel very comfortable. The guys sent us videos with more details anytime we had a question. The huge bow on the car and the specialized note inside made my momma smile from ear to ear. I highly recommend these guys!
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