Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Took my Disco due to Tire sensor issues, they checked me in promptly, service advisor Robin was ok, it never hurts to smile a little bit - car rental was quick and easy. Car was fixed by the next day. I believe Alina assisted Mr at the time of picking up the car, she was nice and friendly. Overall, Excellent service.
The entire buying experience was unlike any car buying experience I've ever had! Friendly, knowledgeable, honest, helpful and accommodating! I called to ask about an SUV I had seen on Cars.com and Mark went out and took pictures of it and texted them to me. He then had it ready for me when I arrived to test drive it. They let me take it for a test drive by myself (!) which is so awesome, because I wasn't all nervous about someone watching me drive. I came back and talked with the financial people. I made a reasonable lower offer and they agreed to it. There were some scratches under the door handles and they buffed them out. The final meeting with the financial gentleman took like 15 minutes. No hard sell on buying a warranty or anything like that. The best/easiest car buying experience I've ever had. Classy guys!
Landmark motors is great. They have very nice cars, fair prices, and quick to help with financing. The entire process was quick and all of the people there are a pleasure to deal with. Highly recommend buying a care from Landmark Motors.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
The worst thing you can do is fall in love with a car on-line that's 200 miles away (yep, that's what I did). Bob Graham was very up-front and accommodating during initial phone call. Low-key, slept on it overnight and put down deposit next day. Antsy about buying a luxury automobile ($$) never having seen it, so made a speed run to Seattle (unannounced) the day before I was to pick the unit up just to give it a once-over. Bob G. took it in stride, we reviewed and test drove the unit, took care of all the paperwork and I came back the next day and drove it home. Follow-up (title and deposit refund) were taken care of efficiently. We have local contacts for this type of vehicle (Mercedes SUV) but will probably return to Elliot Bay for our next purchase.
John Bang gave us a great deal on our New car, he was very professional and courteous. No pressure and hassle free salesperson. Highly recommend dealership and John to anyone looking to purchase a new Mercedes.
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
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