Car was more beautiful in person than photos did justice. Luke and Alex very knowledgeable. Out-of-state title came quickly!! Glad we drove to New Orleans--worth the trip, and you can't get a much more discriminating buyer than I am!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
James Willis was my sales rep and he did a great job for me. He listened to what I wanted and found the precise vehicle. While the dealership had cars that were close matches in stock, James was committed to getting exactly what I wanted. Everyone at the dealership was friendly and made me feel very comfortable while there and in the transaction. I would confidently recommend James and the dealership to family or friends in the market for a Mercedes.
James Willis was a pleasure to work with and I will highly recommend him to my friends and family. Very professional. Very Knowledgeable. Friendly atmosphere. He made my car buying easy! James helped me get the perfect deal for the car. If you're looking for a great car buying experience with no hassle go see James for your car buying needs, you will not be disappointed!
Overall the experience was good. A few hiccups along the way with miscommunication being the primary issue. So far so good with the new vehicle.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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