I tow a dump trailer and work this vehicle hard. Nick was fantastic in helping me understand which repairs were needed and prepared me for work which may be necessary in the future. This car has been a great value and the repairs have be much less than I would normally expect given the rough use. Prime Motors has been constantly "excellent" over the six years I've live in Maine.
Prime Mercedes always #1. From a talented Paul in service, the front staff with a very skilled Mohammed, sales and the management team, everyone is highly professional and courteous. We wouldn't think of buying, leasing or servicing a car elsewhere...thank you Prime!!
Scott Joys was very helpful and provided great service when my car was towed into his dealership with a flat tire. He kept me informed and got me back on the road. It was great service from the dealership even though was not the dealership I usually have my service done. Thanks again!
I purchased CPO vehicle from this dealership. Excellent communication. Process was very easy and smooth. The person I worked with - Spencer - was very helpful during every step of the process. Great experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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