Having been a decades long customer and Mercedes owner, I am compelled to write my complimentary review for Jim Major; my service consultant. This is the first time I have done this and I feel it necessary that someone recognizes the value of this Service Advisor. He is a refreshing change for the better at the Atlanta Classic Boggs road location. Previously I had experience mixed results from service advisors and Jim has put that all to rest. Outgoing, friendly, knowledgeable, thorough and excellent communication skills. He recognizes potential problems and resolves them quickly and efficiently. A breath of fresh air at the service department.....................
Toussant and Finn worked very hard to find the car that I wanted. They were very knowledgeable and helpful throughout the entire process. I would very highly recommend the Atlanta Classic Cars experience.
Bought a new Chevy Bolt. Very smooth experience with no pressure sales and great finance options. Larry M had paperwork complete and ready to sign. Fastest transaction for a new car I have experienced.
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
The people who work ALC.inc are as good as they come. Very professional. Helpful and caring. The best time buying a car, I ever had. Salesman Mike and Kathryn in finance were the people who helped me. They did a great job.
MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
I recently purchased a 2019 GLC 300. Malcolm helped me get a car built with every option I wanted. He was not pushy and provided details on all of the options I considered. David was quite knowledgeable about all of Mercedes Benz???s additional offerings, such as an extended warranty and maintenance package, and graciously provided an explanation of each and documentation, as requested. Kode expertly trained me on my car???s features and has offered additional training, which I will schedule. My overall experience in purchasing the car was positive. Plus, I???m pleased I purchased the maintenance package, which includes car washes I???ve already started using.
Working with TR at Roswell Mitsubishi was a fantastic experience. I haven't finance a car in years, but he made the whole process so simple. He secured me an amazing deal on my dream car and all with in my budget. I highly recommend Roswell Mitsubishi and please ask for TR cause he is the Best. Thanks again TR.
Visited this dealership many times for service and for sales assistance. Not once was I greeted with any snoot or pomp as have with the RBM Alpharetta dealer during my car search. Service team is helpful and kind and will go out of their way to help. As for the sales folks, ask for Paul Marzullo as he is the end all be all Mercedes expert and personal brand enthusiast which makes for a stellar sales consultant to work with at Mercedes Benz of Buckhead. All my friends/family/co-workers looking for a Benz in the future will be sent to him. Paul is an honest MB ambassador who will go beyond what's needed and will pleasantly surprise you leveraging his experience and creativity to get a deal done whether they have the car or not without playing any games like the other dealers do.
Jim Ellis and his team did a awesome job, helping us get the vehicle and financing , they even made a special trip to out home to finish things up ! I greatly appreciated that ! Would recommend them to anyone !
Had a very good experience with the dealership and staff.
by geecee945 from DealerRater.com
November 1, 2018
I have a very good experience with the dealership and the Salesperson GaithBekie. He was polite, helpful and attentive to what I was looking for in a vehicle and within my budget. I presented what I wanted to pay for the vehicle out the door. And it was meet. I bought the vehicle and I am very satisfied. I was overcharged by $223.00. Also had a great experience with the General Manager Eric Brinkman. I was overcharged $223.00 and I bought the matter to Mr. Eric Brinkman and he stated that he would investigate the matter of the $223.00 and he would get back to me. Within a few days, he responded to my issue and he said that he would personally would take care of it. Even if he had to replace the money from his personal monies. Which he laid some personal money out of his own pocket. This man has integrity, honesty, character and he values his word as a person. I like that in a man. To have value of his word. From the time we negotiated the price for the vehicle he was honest with me. We shook hands as two gentlemen as I keep my part of the deal as he did also. I am very impressed with him. I would recommend the dealership, the Salesperson Gaith and of course the General Manager Eric Brinkman.
My experience at Gravity was excellent. Vincent Williams took the time to give me all of my options and was never pushy. Vincent went above and beyond to make sure I purchased the car I was most comfortable with . He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the bluetooth with my phone, etc. I highly recommend Vincent Williams Gravity. It was worth the hour drive to get there. I'm so happy with my purchase! Thanks!!!
Thom Holmes made my experience worth the while. I advised him about my situation & he worked with me through the entire process until the deal was complete.
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